Abdoulaye Dia
Customer Support Agent
Liberté 6, Dakar,Senegal
Summary
Unceasing desire to learn and to be proactive. I am passionate, possess a positive attitude and have good interpersonal skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
L1 Customer Support Agent
betPawa
Dakar, Senegal
04.2024 - Current
- Answered customer inquiries in person, by telephone, chats, email and Social media.
- Provided technical support to customers regarding product use and troubleshooting.
- Investigated customer issues and escalated complex problems when necessary.
- Assisted customers in navigating website content for which market to bet or how to place a bet .
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Support Representative
Wave Mobile Money
Dakar
05.2023 - 04.2024
- Created detailed reports of customer issues for further review.
- Handled an average of 245 customers inquiries and complaints per day with a high customer satisfaction rate.
- Coordinate with other department when Customers or Partners get in touch with you.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Report bugs to engineers and escalate when needed.
Assistant Accountant
Max Consulting Group Crowe Senegal
Dakar
05.2022 - 04.2023
- Assisted in preparation of monthly financial statements and management accounts.
- Entered financial transactions in online databases.
- Prepared 1024 statements and statements of sums paid as rents or services by taxpayers under the jurisdiction of Small and Midsize Company.
Assistant Manager
The Support Fund For The Investment of Senegalese Abroad (FAISE)
Dubai
12.2021 - 12.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and Objectives.
- Provided support for the guest and colleagues throw their journey in the hotels and during the forum.
- Supervised before, during and after the media briefing that was schedule at the expo by collaborating with the local staff management.
Back Office Agent
Orange Finances Mobile
Dakar
09.2020 - 05.2021
- Ensure the compliance of customer and partner account openings (approved or denied).
- Monitor the management of special cases and Contribute to compliance with legal and regulatory requirements concerning customer and partner relationship entries.
- Ensure the completeness and compliance of customer account opening files and follow up on the identification of active customers.
Education
MBA - International Business
Institut Africain of Management
Dakar, Senegal07.2023
BBA - Global Bachelor Business in Administration
Institut Africain of Management
Dakar, Senegal11.2020
High School Diploma -
Cours Privée Madiba Mandela
Dakar, Senegal07.2017
Skills
- Customer Service
- Empathy
- Multitasking
- Teamwork and Collaboration
- Organizational Skills
- Microsoft Windows and Office
- Attention to Detail
- Active Listening
- Problem-Solving Ability
- Critical Thinking
- Stress Control
Languages
Wolof
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Affiliations
- Playing Soccer and Basketball
- Movies
- Music
- Karting
Certification
- Certificate of the fundamentals of Digital Marketing
- TOEIC certificate
Timeline
L1 Customer Support Agent
betPawa
04.2024 - Current
Customer Support Representative
Wave Mobile Money
05.2023 - 04.2024
Assistant Accountant
Max Consulting Group Crowe Senegal
05.2022 - 04.2023
Assistant Manager
The Support Fund For The Investment of Senegalese Abroad (FAISE)
12.2021 - 12.2021
Back Office Agent
Orange Finances Mobile
09.2020 - 05.2021
MBA - International Business
Institut Africain of Management
BBA - Global Bachelor Business in Administration
Institut Africain of Management
High School Diploma -
Cours Privée Madiba Mandela
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionPersonal development programsFlexible work hoursPaid time offPaid sick leaveTeam Building / Company RetreatsAccomplishments
● Certificate of the fundamentals of Digital Marketing
● TOEIC certificate
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