Abdul Waseem Syed
IT Support Engineer
Copenhagen S,Copenhagen
Overview
18
18
years of professional experience
1
1
Language
7
7
years of post-secondary education
Work History
IT Support Engineer
Astellas Pharma A/S
Copenhagen
2021.02 - Current
- Astellas is the client for Total IT Global.Current role covers following technologies and services:
- Onsite IT Support for Nordic Users including desktop support
- Imaging, Network issues & Setting up Work Pro le on IOS devices
- Identify solutions to software and hardware issues
- Maintenance of Network Printers OnSite & the Meeting Room equipments
- Troubleshoot & Resolve issues related to Microsoft 365
- Asset management (Asset tagging, updating the asset database with all changes performed or reported to maintain upto date and valid data)
- Work Closely with Global Teams & participate in Pilot projects like Windows Upgrade & MDM projects
- Coordinate with Vendors to order IT equipment & Hardware repair
- Log Incidents & Requests on Service Now
- Monitoring users and assets with legal holds and following
- Astellas policy for disposition of assets and noti cation to users of legalholds
Desktop Support Engineer
Motorola Solutions
Copenhagen
2018.11 - 2021.02
- Motorola Solutions was dispatch site of Tata Consultancy
- Services.Role covered following technologies and services:
- Links
- Kenni Andersen, Astellas Pharma
- Kenni.Andersen@astellas.com | +4522720282
- MSI standar PC laptop/desktop hardware & software support(Windows and macOS systems)
- PC Asset Support: Add, Move, Change, Update, Reassign of MSI owned devices, including inventory management of new and re-deployable assets
- MSI standard software installations/troubleshooting, driver updates, PCtuning activities, re-imaging, security, encryption(BitLocker), antivirus
- Applicationinstallation, support, user assistance (MSI standards such as Google suite, Okta, VPN, DialPad, Adobe, Microsoft, iProcurement)
Supervisor
Management Sevices
Copenhagen
2013.08 - 2018.10
- Organized and prioritized work to complete assignments in a timely,e cient manner
- Responsible for facility management services in Frederiksberg
- Kommune
- Service Assistent, DHL, Copenhagen Denmark
Customer Service Agent
Capita Group PLC
Dublin
2010.03 - 2013.08
technical support
2007.01 - 2010.02
- To issues related to DSL, Dial and Wi-Fi services, emailissues,login issues and passwords.
Education
MBA - International Marketing
Dublin Business School
Dublin, Ireland 2006.01 - 2007.11
Bachelor of Science - Instrumentation Engineering
Visvesvaraya Technological University
Karnataka, India 2000.01 - 2005.07
Skills
- IT Service Management
- Microsoft 365
- CCNA
- Service Now
- ITIL
- Intune
- Microsoft Azure
- Danish - Very Good
- A highly competent IT Support Engineer & Cisco Certi ed Network
- Associate with experience of software installation, con guration
- Mobile Management Devices Posses a proven ability to assist with
- Day-to-day running of an IT department Professional, articulate and
- Able to act as point of contact for colleagues and external clients
- Resourcefulness and ability to diagnose and resolve problems quickly
- While communicating with a variety of interdisciplinary teams and
- Users
Remote Desktop Support
IT Asset Management
Software Installation
IT Documentation
Data Backup and Recovery
VPN Configuration
ITIL Knowledge
Hardware diagnostics
System Administration
Incident Management
Mobile Device Management
Windows Server
Operating systems
Active Directory
Desktop support
Ticket management
Mac systems
Microsoft Outlook
Summary
Positive, adaptable individual with aptitude for problem-solving and passion for technology. Possesses foundational understanding of networking and system administration, along with proficiency in troubleshooting hardware and software issues. Committed to leveraging skills to optimize system performance and enhance user experience. Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementCompany CultureWork-life balanceLanguages
English
Advanced (C1)
Danish
Upper intermediate (B2)
Timeline
IT Support Engineer
Astellas Pharma A/S
2021.02 - Current
Desktop Support Engineer
Motorola Solutions
2018.11 - 2021.02
Supervisor
Management Sevices
2013.08 - 2018.10
Customer Service Agent
Capita Group PLC
2010.03 - 2013.08
technical support
2007.01 - 2010.02
MBA - International Marketing
Dublin Business School
2006.01 - 2007.11
Bachelor of Science - Instrumentation Engineering
Visvesvaraya Technological University
2000.01 - 2005.07