Abib Diallo

Supporting Morocco, Mali, Burkina Faso, Ivory Coast, Central Africa Republic, Congo, Madagascar, La Reunion Factories.

• Increased client satisfaction by streamlining business processes and implementing innovative solutions.
• Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
• Secured lucrative partnerships through effective negotiation tactics and relationship building skills.
• Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
• Managed cross-functional teams to deliver high-quality projects on time and within budget.
• Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
• Manage and monitor all projects that impact African factories

Covering 3 Clusters:

1. PAE (Senegal, Nigeria, Tanzania)

2. Maghreb (Morocco, Tunisia, Algeria)

3. Sub-Sahara (South Africa, La Reunion)

• Support Affiliate's Digital Transformation and promote new ways of working
• Manage budget ($800K), resources, ensuring correct forecast and target goals,
• Participate in Roadmap and global deployments
• Responsible for leading and coordinating DW&C team, including organizational design, reporting structure, people development, resource planning, ensuring optimal execution of Digital Workplace strategies, service improvements and business solutions on a global & local level
• Liaise with Central IT in the HQ and the markets and business stakeholders to ensure the alignment of the services to the needs of the Company business. Relationship management, promoting and leading change
• Lead advancement and operation of all IT systems; developing, implementing, and evaluating IT projects in line with organisational objectives. Provide strategic direction and enhance team collaboration by spearheading DW&C team, including organisational design, reporting structure, and talent development. Minimise costs and improve operations by managing resource planning and assuring effective execution of global and local Digital Workplace strategies, service enhancements, as well as business solutions. Facilitate synchronisation of corporate objectives by contributing in Roadmap and global deployments. Improve and supervise the IT onboarding and leavers’ process.
• Guaranteed alignment of services to demands of corporate business by co-ordinating with Central IT in HQ and markets and business stakeholders.
• Reduced project failures by advocating and driving change.
• Increased business flexibility and scalability by assisting affiliate's digital transformation and promoting new methods of working.
• Strengthened company’s financial standing by effectively managing budgets and resources, as well as by guaranteeing accurate forecasting and goal setting.
  

• Designing projects aimed at improving IT processes, systems and operations. Ensured data integrity and security through use of SAP, corporate applications (including HR, FIN, CRM, Supply Chain), and intranet. Drove high levels of customer satisfaction by effectively overseeing PAE Cluster's IT help desk (Senegal, Nigeria, Tanzania). Uplifted customer support enhancement by responding promptly to inquiries and resolving client issues. Altered business processes to benefit from technological advances via digital transformation. Maintained data and company security by functioning as Information & Protection Governance Representative.
• Enhanced overall customer experience by consistently offering timely and accurate customer service.
• Increased employee productivity through recruitment, training, and provision of support to Local Help Desk Personnel.
• Established defined customer service standards to achieve customer expectations

• Automated business processes by administering SAP, Corporate Applications (HR, FIN, CRM, Supply Chain, etc.), and intranet. Optimized client relationship management by leading IT Customer Service (IT Help Desk). Provided timely and accurate assistance to customers on daily basis. Supported HR initiatives and empowered staff to produce optimum results by recruiting, coaching and facilitating Local Help Desk Team
• Reduced churn rates by improving service levels via delimitation of precise set of customer service requirements.
• Effectively resolved customer issues and inquiries to satisfy client’s needs.
• Ensured smooth running of IT services via deployment of managed Corporate and CS Applications as well as IT Equipment.

• Supplied technical expertise as well as contributed to corporate success as Record Management Administrator, Lean IS Champion, and Local Information Protection Governance Representative. Led successful completion of projects by adopting best management practices. Expedited business development by analyzing business needs, defining criteria, proposing optimal solution, and driving change. Maximized customer engagement and satisfaction by regularly communicating with customers (users) to assess change requests, support requests, and project requests (stakeholder management).
• Accelerated revenue generation by planning and implementing specified tasks in line with project management requirements.
• Enabled successful project execution by assessing scope and facilitating prioritization of project.
• Mitigated bottlenecks by effectively managing resources, providing status updates, as well as planning, scheduling, and coordinating tasks / deliverables of project.
• Elevated employee performance and competence by providing user training

Oracle Education Trainer for various clients: HRMS, HR Core, OTL, OLM, PMP, System Administration…

• Oracle E-Business Suite HCM Implementation Projects
• Presentations, Demos and Training course in :

- Oracle Human Resources Management System
- Oracle Time & Labor
- Oracle Learning Management
- Oracle Performance Management Plan
- Oracle Human Resources Self-Service
- Oracle Implementer Essentials

• HCM Cloud Implementation (Fusion HCM)
• Experience in Human Resources Processes Design
• Documentation & translations: BR010, BR100, BR110, BP080, TE040, User manuals, Demos.
• Support in Catalyst Internal Projects & Specializations
• Team Support, Coaching & Skills Transfer
• Presales Activities (Answering to tenders, Demos, Estimations…)
• SQL Developer, TOAD, UPK, XML Publisher…
• Oracle Taleo and Fusion Learning

Projects:

1. PGI ASECNA (September 2011 – 2015)

Implementation & Support on HRMS, OTL, OLM, AME modules.

2. Expresso Senegal (October 2011 – December 2012)

HRMS Support

3. SONARA (Société Nationale de Raffinerie), Cameroon (June 2012 – June 2015)

Analysis, Implementation & Integration OTL Payroll, Training of end users. Payslip Reports building, Functional & Technical Support on HR Core, OTL, PMP, OLM.

4. Expresso Chinguitel, Mauritania (September 2012 – October 2012)

OTL implementation & analysis

5. SNH (Société Nationale des Hydrocarbures), Cameroon (July 2012 – 2016)

Analysis, Implementation of OTL, OLM, HR Core, OPM modules, Demos, Integration OTL & Clock, end-users training, HRMS Support

6. CMR (Caisse Marocaine des Retraites), Morocco (Mai 2014 – April 2015)

Reporting, Interface and Data Migration Analysis

7. HID/ASFADAR, Hôpital International de Dakar (July 2014 – April 2015)

Business Analysis, Translation, Support

8. BEAC (Banque des Etats de l’Afrique Centale), Cameroon (February 2015 – 2016)

Analysis, BR010, HR Core, OTL, HRSS, PMP, OLM Implementation

Recruitment & WAM Personnel Management (Senegal, Mali, Ivory Coast, Nigeria, Cameroon), Expatriates Management, Developing & Monitoring Social Dashboards, Salaries.

• Mission of developing a competency repository
  
• Jobs Mapping
• Develop a directory of employment categories and an competency repository
• Social Audit 2011
  

Master’s Thesis: « The Employment and Expertise Plan: Case of RTS»

Recruitment & WAZ Personnel Management (Senegal, Mali, Ivory Coast, Nigeria, Cameroon), Expatriates Management, Developing & Monitoring Social Dashboards.

• Analysis of the Training Process: Case of the RTS”
  
• Study on the tools of the Job & Skills Forecast Management: Case of the RTS
  

“Management of the Sickness Insurance Fund & Satisfaction of the Participants: Case of SOBOA”

• Documentation on “The “gender” in the reinforcement of the DISC’s abilities”
  
• Mission as Assistant of the Account Administrator of DISC/MBOUR