Adelaida Branko

• Taking responsibility for the smooth daily operation of the clinic including organizing schedules and patient flow.
• Managing inventory by placing orders for necessary supplies, ensuring the clinic is well-stocked and prepared.

• Answered phone calls and scheduled reservations for guests.
• Ensure that mails are answered correctly and professionally.
• Supported the service team with keeping dining area ready for every guest.
• Managing up 200 guests per day.

• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Resolved complex customer enquiries, disputes and complaints.
• Managing a daily guest flow of 350-400, with up to 800 guests during busy periods.

• Handling big groups up to 50 guests in a single sitting.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering great service.

• Applied knowledge of microbiology, chemistry and haematology daily.
• Approving results daily.

6 months of trained in the following Departments:

• Haematology, Biochemistry, Urology, Microbiology, Immunology, Cancer, Pathology, Blood Donation.