Microsoft word
Alex Nalbandian
Transportation Dispatcher/Logistics
Simi Valley,CA
Summary
At Megafleet Corp, I excelled as a Dispatcher Coordinator, mastering dispatch software and enhancing route planning, which boosted efficiency significantly. My adeptness in multitasking and stellar communication fostered a team environment conducive to high productivity. Notably, I spearheaded the adoption of a new scheduling system, markedly improving dispatch operations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Dispatcher Coordinator
Megafleet Corp
07.2009 - 09.2024
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Assisted in budget management by monitoring resource utilization and identifying opportunities for cost savings or improvements.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Monitored dispatcher performance metrics regularly, providing feedback, coaching, or additional training as needed to optimize productivity.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Certificate of Achievement - Business Information Technology – Office Assistant
05.2001 -
Skills
Dispatch Software Familiarity
Route Planning
Incident Reporting
Logistics Management
Dispatch Coordination
Data Entry
Work Order Management
Customer Relationship Management
Schedule Management
Prioritizing calls
Updating logs
Closing tickets
Incident Investigation
Teamwork and Collaboration
Customer Service
Multitasking
Excellent Communication
Self Motivation
Adaptability and Flexibility
Fleet Management
Written Communication
Interpersonal Communication
Software
Microsoft Excel
Found Loads
DAT
Truck stop
Languages
English, Armenian
Native language
Spanish
Beginner
A1
Timeline
Dispatcher Coordinator - Megafleet Corp
07.2009 - 09.2024
Pasadena City College - Certificate of Achievement, Business Information Technology – Office Assistant
05.2001 -