Alisa Marchuk
København
Summary
I aim to be a valuable member of your team, contributing my extensive skills in personnel management, customer service, and work organization. I seek an opportunity for professional growth and development while leveraging my experience to improve the operations of your company.
Overview
13
13
years of professional experience
Work History
Hotel Manager
Hotel “Schtil”
01.2021
- Managing the hotel and staff, ensuring high-level service quality
- Successfully resolving conflicts and constantly improving guest services
- Strategic planning and process optimization experience
Administrator
Restaurant “Starloft”
01.2019
- Ensuring smooth restaurant operations, managing and training staff
- Efficient customer interaction, resolving complex issues
- Improving service quality and guest satisfaction
Manager
Tool Store
01.2006
- Managing the store and staff, optimizing sales processes
- Maintaining a high level of customer service and product selection
Evening Shift Supervisor
Bella Sky Hotel
01.2024 - Current
- Effective leadership of the evening shift team and management of daily operations
- Continuous improvement of guest service quality, resolving operational issues
- Enhancing guest satisfaction and improving team collaboration
Housekeeper
Villa Kopenhagen
01.2022 - 01.2024
- Maintaining the highest standards of cleanliness and order in hotel rooms
- Awarded “Best Employee of the Year” for dedication to quality and excellent performance in the cleaning sector
- Teamwork, supporting colleagues, and timely completion of all tasks
Housekeeping Administrator
David Citadel Hotel
01.2016 - 01.2019
- Organizing housekeeping staff and ensuring quality control
- Making decisions to increase efficiency and service quality
- Recommendation: Ramzi Zier, +972522832553
Administrator
Rotana Hotel
01.2015 - 01.2016
- Guest interaction, handling administrative and organizational matters
- Maintaining high service standards and overseeing staff performance
Administrator and Owner
Beauty Salon
01.2012 - 01.2015
- Established and successfully managed my own business
- Staff recruitment, training, and management
- Developed and implemented business strategies to improve profitability
Education
Secondary School -
01.2002
Courses - Hotel and Restaurant Business
01.2016
Training Courses - Flight Attendant
01.2006
Courses - Customer Relations
01.2006
Degree - Veterinary Medicine
Institute of Agriculture
01.2005
Skills
- Personnel Management: Effective team leadership, training, and staff motivation
- Customer Service: Focused on high-quality service standards and customer satisfaction
- Work Organization: Process optimization and improving workflows to enhance productivity
- Conflict Resolution: Skilled in handling difficult situations and finding compromises in the best interest of the company and clients
- Strategic Thinking: Analyzing and optimizing work processes to achieve better results
Languages
English – Conversational
Hebrew – Conversational
Arabic – Conversational
References
Dorte Juel, Viborg, Cleaning Work, dorte@juelviborg.dk, +45 3030 1161, Recommendations from previous employers upon request
Timeline
Evening Shift Supervisor
Bella Sky Hotel
01.2024 - Current
Housekeeper
Villa Kopenhagen
01.2022 - 01.2024
Hotel Manager
Hotel “Schtil”
01.2021
Administrator
Restaurant “Starloft”
01.2019
Housekeeping Administrator
David Citadel Hotel
01.2016 - 01.2019
Administrator
Rotana Hotel
01.2015 - 01.2016
Administrator and Owner
Beauty Salon
01.2012 - 01.2015
Manager
Tool Store
01.2006
Courses - Hotel and Restaurant Business
Training Courses - Flight Attendant
Courses - Customer Relations
Degree - Veterinary Medicine
Institute of Agriculture
Secondary School -
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