Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Alisa Marchuk

Alisa Marchuk

København

Summary

I aim to be a valuable member of your team, contributing my extensive skills in personnel management, customer service, and work organization. I seek an opportunity for professional growth and development while leveraging my experience to improve the operations of your company.

Overview

13
13
years of professional experience

Work History

Hotel Manager

Hotel “Schtil”
01.2021
  • Managing the hotel and staff, ensuring high-level service quality
  • Successfully resolving conflicts and constantly improving guest services
  • Strategic planning and process optimization experience

Administrator

Restaurant “Starloft”
01.2019
  • Ensuring smooth restaurant operations, managing and training staff
  • Efficient customer interaction, resolving complex issues
  • Improving service quality and guest satisfaction

Manager

Tool Store
01.2006
  • Managing the store and staff, optimizing sales processes
  • Maintaining a high level of customer service and product selection

Evening Shift Supervisor

Bella Sky Hotel
01.2024 - Current
  • Effective leadership of the evening shift team and management of daily operations
  • Continuous improvement of guest service quality, resolving operational issues
  • Enhancing guest satisfaction and improving team collaboration

Housekeeper

Villa Kopenhagen
01.2022 - 01.2024
  • Maintaining the highest standards of cleanliness and order in hotel rooms
  • Awarded “Best Employee of the Year” for dedication to quality and excellent performance in the cleaning sector
  • Teamwork, supporting colleagues, and timely completion of all tasks

Housekeeping Administrator

David Citadel Hotel
01.2016 - 01.2019
  • Organizing housekeeping staff and ensuring quality control
  • Making decisions to increase efficiency and service quality
  • Recommendation: Ramzi Zier, +972522832553

Administrator

Rotana Hotel
01.2015 - 01.2016
  • Guest interaction, handling administrative and organizational matters
  • Maintaining high service standards and overseeing staff performance

Administrator and Owner

Beauty Salon
01.2012 - 01.2015
  • Established and successfully managed my own business
  • Staff recruitment, training, and management
  • Developed and implemented business strategies to improve profitability

Education

Secondary School -

01.2002

Courses - Hotel and Restaurant Business

01.2016

Training Courses - Flight Attendant

01.2006

Courses - Customer Relations

01.2006

Degree - Veterinary Medicine

Institute of Agriculture
01.2005

Skills

  • Personnel Management: Effective team leadership, training, and staff motivation
  • Customer Service: Focused on high-quality service standards and customer satisfaction
  • Work Organization: Process optimization and improving workflows to enhance productivity
  • Conflict Resolution: Skilled in handling difficult situations and finding compromises in the best interest of the company and clients
  • Strategic Thinking: Analyzing and optimizing work processes to achieve better results

Languages

English – Conversational
Hebrew – Conversational
Arabic – Conversational

References

Dorte Juel, Viborg, Cleaning Work, dorte@juelviborg.dk, +45 3030 1161, Recommendations from previous employers upon request

Timeline

Evening Shift Supervisor

Bella Sky Hotel
01.2024 - Current

Housekeeper

Villa Kopenhagen
01.2022 - 01.2024

Hotel Manager

Hotel “Schtil”
01.2021

Administrator

Restaurant “Starloft”
01.2019

Housekeeping Administrator

David Citadel Hotel
01.2016 - 01.2019

Administrator

Rotana Hotel
01.2015 - 01.2016

Administrator and Owner

Beauty Salon
01.2012 - 01.2015

Manager

Tool Store
01.2006

Courses - Hotel and Restaurant Business

Training Courses - Flight Attendant

Courses - Customer Relations

Degree - Veterinary Medicine

Institute of Agriculture

Secondary School -

Alisa Marchuk