Well-qualified Graduate learner proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Alisha Rai
Copenhagen,84
Summary
Overview
7
years of professional experience
2
Certifications
Work History
Nemlige.comCopenhagen
Logistics Assistant
01.2021 - Current
Job overview
- Generated, distributed and filed copies of all billing paperwork.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Kept deliveries in line with import and export laws to minimize delays.
- Researched industry to analyze competitors, understand market conditions and identify trends, opportunities, and threats.
- Tracked orders and notified customers of status or potential delays.
GN GroupCopenhagen
Digital Marketing Consultant
02.2022 - 06.2022
Job overview
- Automated system e-commerce features to improve client sales.
- Optimized company website to improve engine ranking, user experiences and conversion rates.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Created social media content with innovative brand messaging to support new product launches such as in Amazon.
BollyFoodCopenhagen
Sales Assistant
07.2019 - 07.2020
Job overview
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone for enquiry or complaints.
- Helped customers locate products and checked store system.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences increasing sales by 20%.
København KummuneCopenhagen
Cleaning Assistant
04.2017 - 05.2019
Job overview
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Met established regulatory and organizational guidelines mandating cleanliness.
Education
Aalborg UniversityCopenhagen, Denmark
Master of Science from Service System Design
09.2020 - 04.2023
University Overview
Aalborg UniversityCopenhagen, Denmark
Bachelor of Science from Business Administration And Management
02.2016 - 05.2020
University Overview
Skills
Operational efficiency
Customer Relations
Database Management
Communication
Cross-Functional Collaboration
Problem Solving
Frontend development
Certification
Foundation in User Experience (UX) Design
Timeline
Programme in Data Analytics
10-2023
Digital Marketing Consultant
GN Group
02.2022 - 06.2022
Logistics Assistant
Nemlige.com
01.2021 - Current
Aalborg University
Master of Science from Service System Design
09.2020 - 04.2023
Sales Assistant
BollyFood
07.2019 - 07.2020
Cleaning Assistant
København Kummune
04.2017 - 05.2019
Aalborg University
Bachelor of Science from Business Administration And Management
02.2016 - 05.2020