Allan Nielsen
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT support position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
IT Support Specialist
IT projects
Copenhagen
02.2023 - Current
- Built and implemented a system for troubleshooting technology issues
- Created business requirements and technical and quality assurance specifications
- Worked to constantly improve information technology systems and infrastructure
- Spoke daily with customer personnel ensuring that contract protocols were satisfied
- Increased revenue by implementing integration, and meeting aggressive budget constraints.
IT Specialist
08.2022 - 02.2023
- Modernized the IT infrastructure and increased its availability; virtualized workloads by 50%
- Performed IT support, both software and hardware, for the with 40 employees
- Allan was Designed - and implemented a network incl troubleshooting system
- Always motivated and supportive of all creative staff, Allan led to excellent workflow and productivity as well as maintaining IT systems with a 100% resolution rate in 24 hours
- He supported more than 150+ customers and company employees to help desk issues on with day-to-day tasks.
Project Manager
OK Handel
11.2017 - 10.2020
- OK HANDLE is a subsidiary of the parent company that sells and manufactures advanced industrial kitchen appliances that has revolutionized the food business equipment renovation industry
- Lead a team of developers to build a proprietary CRM system for enterprise and its strategic partners, optimizing sales process and increasing sales revenue by
- Curated a $2M business implementation project that saves ~ $3.5M on operational inefficiencies between sales and development departments annually
- Collaborated with strategic manufacturing partners to develop an effective onboarding system, reducing the sales cycle by 3 months for global enterprise clients
Technical Specialist
OMRON
iran
08.2003 - 06.2016
- Provided outstanding technical support to clients.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Education
Master of Science - IT Tecnology
Internet of Things, UCL University , Odense
08.2020 - 08.2022
Bachelor of Science - Electrical Engernring
University of Science And Technology
07.1999 - 08.2003
Skills
Troubleshooting and Help Desk Support IT
IT Support Levels 1 & 2
Mobile Device Management
Collaboration Tools including MS365
Project Management
PowerShell
Linux
Backup and recovery
Wireless area networking
Technical equipment inspection
Hardware upgrades
Desktop support
Mac systems
Software diagnosis
Manual writing
Operating system management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Courses
Python Core, Sololern
August 2022 — July 2022
Sport
Board Member, Diaspora-Basketball Club
February 2017 — 2021
Passionate Basketball player (left wing)
Voluntary Work Mentor, club of young boys
2016 — 2017
Timeline
IT Support Specialist
IT projects
02.2023 - Current
IT Specialist
08.2022 - 02.2023
Master of Science - IT Tecnology
Internet of Things, UCL University , Odense
08.2020 - 08.2022
Project Manager
OK Handel
11.2017 - 10.2020
Technical Specialist
OMRON
08.2003 - 06.2016
Bachelor of Science - Electrical Engernring
University of Science And Technology
07.1999 - 08.2003