Amal Hdidouch
Summary
Organized and proactive administrative professional with experience in customer service, administration, and IT systems. Skilled in Excel, Microsoft Office Suite, and multitasking in fast-paced environments. Fluent in Danish and English, with strong communication, problem-solving, and time management skills. Adaptable, service-minded, and structured, with experience in document management, logistics coordination, and customer support. A dedicated team player who thrives on improving workflows and ensuring efficiency.
Overview
8
8
years of professional experience
Work History
Project Assistant
Veje Til Viden
02.2023 - Current
- Developed strong organizational and multitasking skills by managing administrative workflows.
- Utilized Excel to track project status, ensuring accurate and up-to-date task management.
- Improved problem-solving abilities through handling ad hoc administrative tasks and resolving issues efficiently.
- Gained experience in coordinating and streamlining processes to enhance productivity.
Customer Service Representative
Imerco
09.2024 - 12.2024
- Strengthened communication and problem-solving skills by assisting customers and retail stores via phone and email regarding orders, stock availability, and membership programs.
- Developed attention to detail and efficiency by managing complaints, product replacements, and supplier communication.
- Gained IT proficiency through the use of multiple systems, including Salesforce, Microsoft Nav, Nshift, and Nets, to ensure accurate order processing and customer service.
- Built strong time management skills by handling multiple inquiries simultaneously in a fast-paced environment.
Volunteer Web Administrator & Translator
Red Cross Copenhagen
09.2023 - 02.2024
- Enhanced language proficiency and communication skills by translating and managing content for the organization's website, ensuring accessibility in both Danish and English.
- Strengthened writing and content creation skills by producing articles and press releases to promote Red Cross initiatives.
Sales Advisor
H&M
10.2016 - 02.2022
- Improved customer service and interpersonal skills by assisting customers.
- Strengthened organizational and teamwork skills by maintaining store organization and processing incoming inventory.
- Developed adaptability and problem-solving abilities by helping customers with product selection and inquiries.
Education
Bachelor - English & Digital Marketing Communication
University of Southern Denmark
06-2023
Skills
- IT Systems & Multitasking
- Microsoft Office Suite
- Fluent in Danish & English
- Administrative Support & Documentation
- Customer Service & Communication
- Organizational & Time Management Skills
References
References are available upon request.
Personal interests
I cherish spending quality time with my loved ones, as relationships and socializing mean a lot to me. Exploring diverse cultures through shows and movies is a passion of mine, offering both entertainment and valuable insights into different ways of life. For example, I have watched several shows and movies from South Korea, Turkey and Indonesia. Additionally, I enjoy traveling and have visited various countries, including Vietnam, Malaysia, Turkey and Morocco.
Timeline
Customer Service Representative
Imerco
09.2024 - 12.2024
Volunteer Web Administrator & Translator
Red Cross Copenhagen
09.2023 - 02.2024
Project Assistant
Veje Til Viden
02.2023 - Current
Sales Advisor
H&M
10.2016 - 02.2022
Bachelor - English & Digital Marketing Communication
University of Southern Denmark
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