Amir Salama
Techinc Service Manger
Ærøskøbing
Summary
Dynamic Technic Service Manager at Feriepartner Denmark, adept at enhancing customer satisfaction through strategic planning and staff management. Successfully resolved escalated complaints, fostering trust and loyalty. Skilled in negotiation and business development, I improved service processes, reducing downtime and elevating team morale through mentorship and recognition initiatives. Seasoned Service Manager bringing 18 years of Feriepartner experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Highly motivated Technic Service Manager with 18 years of Feriepartner experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organisational levels. Qualified Technic Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments. Offering background in customer engagement and problem-solving, eager to learn and develop in new environment. Brings ability to quickly grasp industry-specific knowledge and apply effective communication and organizational skills. Ready to use and develop interpersonal and leadership abilities in Technic Service Manager role. Offering background in customer engagement and problem-solving, eager to learn and develop in new environment. Adept individual with more than 18 years working as Manager for $ 3,733 revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Technic Service Manger
Feriepartner Denmark
Ærøskøbing, South Denmark
11.2007 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Lawyer
MCV
Cairo, Egypt
04.2006 - 09.2006
- I was working in Mercedes (MCV) as advertising contracts Attorney.
- I handel every day over 6 meetings and over 30 incoming calls,emails.
- Focus on the work that must be done perfectly.
- I increased revenue by 25% in one year.
- Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Negotiated settlements and mediated disputes between parties finding mutually beneficial solutions.
- Increased firm revenue by effectively marketing legal services to prospective clients and expanding the scope of practice areas in response to client demand.
- Conducted negotiations for advertisements case with $3.000.000 and i made contracts with vodafone Egypt and in 2006.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Represented clients in court proceedings, hearings and arbitrations.
- Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
- Prepared and drafted wills, deeds and patent applications.
- Directed and supported staff with business registrations and other legal requirements.
- Collaborated effectively with opposing counsel to expedite resolution of disputes, demonstrating professionalism and diplomatic tact.
- Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.
- Developed strategies for court proceedings and negotiations.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Explained available courses of action and possible repercussions of cases to clients.
- Negotiated settlements with opposing counsel.
Education
Bachelor of Laws - Law
University of Cairo
Cairo 09.1993 - 10.2000
Skills
Team leadership
Customer service leadership
Staff management
Effective negotiation
Long-term strategic planning
Staff motivation
Service quality management
Positive attitude
Shooting movies and advertisement
I educated as film director and i am member in Cinema Professions syndicate.
Timeline
Technic Service Manger
Feriepartner Denmark
11.2007 - Current
Lawyer
MCV
04.2006 - 09.2006
Bachelor of Laws - Law
University of Cairo
09.1993 - 10.2000
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