Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
Work History
National T1 Manager
Lenovo Global technologies India Pvt Ltd
Chennai, Tamilnadu
10.2014 - Current
Managing five Distributor’s – Redington, Ingram, RP Tech , Techdata & Savex – Sell in, sell through, Ageing, AR & WOI
Drive a sell through revenue of 15 mn $ a year.
Manage 25 Key Channel partners pan India through the team of 10.
Prepare the business plan for Lenovo for the quarter , developed detailed plans based on broad guidance and direction.
Manipulate the buy in of internal Lenovo team, Distributor team and channel partners reps.
Create Business development plan along with the Distributors , Key channel partners & OEMs (AMD & Microsoft) .
Support product management team for new product introduction / migration and spearheaded transition smoothly .
Define the GTM strategy for Channel partners - Segregated the Partner segment in 3 major category (A/B/C), and devised program for them, which resulted in better acceptability and increased the gross margin by 3% and revenue by 12% thus expanding market share into untapped markets .
Drive Lenovo visibility through partner events, webinars and social media.
Driving the lead generation engine through the marketing agency, which resulted in increase of pipeline by 4 times.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts due to cross territory selling , actively listening to concerns and finding appropriate middle ground.
Improved marketing to attract new customers and promote business.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Set aggressive targets for employees to drive company success and strengthen motivation.
Secured funding for programs from the OEMs Intel, Microsoft and AMD for channel enablement program.
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Business Partner Relationship Manager
IBM India Pvt Ltd
10.2008 - 09.2014
Managing partners and conducting QBRs for them .
Manage the SMEs customer accounts in Chennai through the Key Channel partners in Chennai.
Involved in Competitive intelligence activity and formulate the go to market strategy accordingly.
Education
Strategic Business Management -
IIM
04.2008
Post Graduate Diploma - Business Management (Marketing)
FORE SCHOOL OF MANAGEMENT
01.1997
Bachelor in Science - Zoology Honors
01.1994
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Awards
Got a Sales Eminence Award in IBM and become member of HPC (Hundred percent club) in 2010 ., Got a Sales Eminence Award in IBM and become member of HPC (Hundred percent club) in 2011 ., Got Asia Pacific – Team celebrity award - 2019 for best performance in SNS business ., Got Lenovo ISG president Club award , in Bali in 2022 ., Completed Preliminary Certification course in French Language from ALLIANCE FRANCAISE, New Delhi in 2001.
Interest
Abstract Acrylic Painting
Timeline
National T1 Manager
Lenovo Global technologies India Pvt Ltd
10.2014 - Current
Business Partner Relationship Manager
IBM India Pvt Ltd
10.2008 - 09.2014
Post Graduate Diploma - Business Management (Marketing)
Country Business Head Enterprise Services at Lenovo Global Technology India Pvt. Ltd.Country Business Head Enterprise Services at Lenovo Global Technology India Pvt. Ltd.