Amrita Maloo
Nivå
Summary
Dedicated and detail oriented IT professional with proven track record of 3 years in mainframe operations and support and over 3 years of experience within warehouse and hospitality services. Highly commended for problem solving skills, consistency and vigilance. Seeking to leverage my expertise in customer resolution, IT operations and warehouse management within a dynamic organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warehouse Assistant
Matas
08.2020 - Current
- Prepare orders for shipment by picking, packing, and labeling merchandise.
- Prioritize the pickup and dispatch of the orders.
- Receive and verify the quantity of the stock.
- Maintain a safe work environment by adhering to safety protocols
- Maintain clean workspace consistently.
Freelance Cruise Assistant
SMS International Shore Operations
04.2019 - 10.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Verifying Visa and Passport of the passenger and the help them having a smooth check-in.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Technology Analyst
DXC Technology (formerly CSC, India)
02.2010 - 04.2011
- Batch monitoring and maintenance support which includes error / Issue resolution by modifying the code as per the instructions given by the client.
- Efficiently completing ad-hoc requests from clients within established deadlines.
- Handled Issues by joining SRT Bridge.
Production Support Analyst
Tech Mahindra (formerly Mahindra Satyam)
11.2007 - 01.2010
- Developed comprehensive documentation to support knowledge transfer among team members
- Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards.
- Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
University Of Rajasthan, Jaipur, India
Jaipur05.2007
Skills
- Tools: Microsoft Office, Excel, Word and Mainframe ticketing and report generation tools
- Technical Languages: C, C, COBOL, JCL, SQL, HTML, CSS, JavaScript
- Attention to Detail
- Customer Service
- Team Collaboration
Websites
Accomplishments
- Rewards and Recognition at CSC: Received R&R for 3 times for consistent error free performance and contribution towards project.
- Got Appreciation at Mahindra Satyam : For being vigilant during night-implementations and hence preventing errors.
Certification
- ITIL Foundation Certificate in IT Service Management
Languages
Hindi
Native language
English
Proficient
C2
Danish
Intermediate
B1
Timeline
Warehouse Assistant
Matas
08.2020 - Current
Freelance Cruise Assistant
SMS International Shore Operations
04.2019 - 10.2023
Technology Analyst
DXC Technology (formerly CSC, India)
02.2010 - 04.2011
Production Support Analyst
Tech Mahindra (formerly Mahindra Satyam)
11.2007 - 01.2010
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
University Of Rajasthan, Jaipur, India
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