Hi, I’m
Ana Maria Leah
Custumer service/Marketing
Copenhagen, Denmark
Summary
Motivated business graduate with international work experience in the United States and Europe, combining strong customer-facing skills with a solid academic background in business administration and leadership. Experienced in fast-paced environments, personalized client interaction, and cross-cultural teamwork, with proven ability to adapt quickly and take responsibility. Currently pursuing a Master’s degree in Business Administration and Leadership in Denmark and seeking a role where strong communication, analytical thinking, and customer insight can contribute to business performance and long-term growth.
Overview
5
years of professional experience
Work History
SHE LeadershipCopenhagen, Denmark
Social Media Manager
01.2026 - Current
Job overview
- Developed and implemented content strategies across multiple social media platforms.
- Managed daily social media postings and engagements to enhance brand visibility.
- Analyzed audience insights and engagement metrics to optimize content performance.
- Collaborated with cross-functional teams to align social media campaigns with marketing goals.
SephoraUSA
Beauty Advisor
07.2024 - 09.2024
Job overview
- Provided personalized beauty and skincare consultations to customers
- Managed stock and organized products to enhance the shopping experience
- Attended training sessions to stay updated on the latest trends and products
Palio Pizzeria
Waiter/Cashier
06.2024 - 09.2024
Job overview
- Took and served orders in a fast-paced environment
- Ensured a pleasant customer experience through efficient and friendly service
- Handled transactions and maintained hygiene standards according to regulations
Derek EvansProvincetown, USA
Frontdesk
07.2023 - 10.2023
Job overview
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
Jackie RossProvincetown, USA
Hostess
07.2023 - 10.2023
Job overview
- Provided guests with menus and recommended specials.
- Answered phone calls and scheduled reservations for guests.
- Adapted to live events and changing situations.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
SephoraUSA
Beauty Advisor
07.2025 - 09.2025
Job overview
- Provided personalized beauty and skincare consultations to customers
- Managed stock and organized products to enhance the shopping experience
- Attended training sessions to stay updated on the latest trends and products
David PrelackProvincetown, USA
Housekeeping
07.2023 - 09.2023
Job overview
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Delivered professional, friendly service across customer-facing tasks.
Radu GrosuChisinau, Moldova
Assistant manager
05.2021 - 08.2021
Job overview
- I was responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting other staff members, and drafting correspondences or messages.
Education
RUC
Master from Business Administration and Leadership
12.2027
University Overview
UBB, Faculty of business
Bachelor from Business Administration
12.2025
University Overview
- Member of ASB (Asociația studenților de la business)
- Completed professional development in Lean management, with Professor Daryl Powell
- Visited companies in Romania and Norway to see how companies are managed and gather all the necessary data
- Managed faculty social media
COLEGIULNATIONAL
High school diploma from Social science
07.2022
University Overview
- Member of AIESEC
- Completed professional development in Sociology
Skills
- Customer experience and relationship management
- Sales support and personalized recommendations
- Problem-solving in fast-paced environments
- Cross-cultural communication and teamwork
- Performance improvement and goal orientation
- ADAPTABILITY
- FLEXIBILITY
- MICROSOFT WORD POWERPOINT, EXCEL, HTML, ACCESS
- Hospitality service expertise
- Customer service
- Performance improvement
- Rapport building
- Front-of-House displays
Languages
English
Romanian
Russian
Spanish
Interests
Marketing
Social Media
Accounting
Student assistent
Growth
Getting out of my comfort zone
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Achieved high quality product knowledge by successfully completing brand trainings with Tatcha, Laneige, Estée Lauder, Too Faced, Tarte, Sephora Collection, and Sol de Janeiro, demonstrating accuracy and efficiency in application and customer guidance.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- • Contributed to the visual merchandising rollout for Dior Backstage Beauty by coordinating the removal of previous displays and installation of new branded setups for the September 2025 launch, strengthening operational efficiency and brand execution.
Timeline
Social Media Manager
SHE Leadership
01.2026 - Current
Beauty Advisor
Sephora
07.2025 - 09.2025
Beauty Advisor
Sephora
07.2024 - 09.2024
Waiter/Cashier
Palio Pizzeria
06.2024 - 09.2024
Housekeeping
David Prelack
07.2023 - 09.2023
Frontdesk
Derek Evans
07.2023 - 10.2023
Hostess
Jackie Ross
07.2023 - 10.2023
Assistant manager
Radu Grosu
05.2021 - 08.2021
RUC
Master from Business Administration and Leadership
UBB, Faculty of business
Bachelor from Business Administration
COLEGIULNATIONAL
High school diploma from Social science