Ana Gabriela Carrillo
Espergærde
Summary
I describe myself as well-qualified for the position of Document Control and achiever, I feel very familiar handling documents making sure of deliver an effective, and structured results.
I am a person who is good in organizing, handling and I am very detail oriented I feel ready to learn and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
Stromma
02.2017 - 12.2020
- Maintained clean and organized work environment.
- Built strong relationships with customers and colleagues by providing friendly and profesional service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Administrative Assistant Associate
Ipas NGO
04.2015 - 12.2015
- Executed record filing system to improve document organization and management.
- Received, sorted and archived incoming mail, correspondence and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Translations of documentation from spanish to english
Office Assistant
Embasssy of Denmark
02.2013 - 03.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with danes by phone, email, or in-person to provide information.
- Maintained and updated the archive, both digital and physical.
- Implement a new archive system, and teach my colleagues how to archive, and how how to find documents in the archive.
Education
Bachelor of Science - Political Science And Public Management
University Saint Andreas
La Paz-Bolivia 06.2015
Skills
- Interpretation and Translation Services
- Attention to Detail
- MS Office
- Flexible and Adaptable
- Dependable and Responsible
- Teamwork and Collaboration
Languages
Spanish
Native language
English
Advanced
C1
Danish
Proficient
C2
Timeline
Customer Service Assistant
Stromma
02.2017 - 12.2020
Administrative Assistant Associate
Ipas NGO
04.2015 - 12.2015
Office Assistant
Embasssy of Denmark
02.2013 - 03.2015
Bachelor of Science - Political Science And Public Management
University Saint Andreas
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