Ancuta Ioana Nicu

Work History

RENEW LENS OPTIC SRL

01.2017 - 08.2019

Welcomed customers and provided assistance in locating and purchasing products.
Increased sales by offering advice on purchases and promoting additional products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Recommended merchandise to customers based on needs and preferences.
Helped customers complete purchases, locate items and join reward programs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assisted customers by answering questions and fulfilling requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Spoke to customers in native language to increase loyalty and establish relationships.

LS TRAVEL SRL

02.2015 - 01.2017

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Transcribed phone messages and relayed to appropriate personnel.
Used internal software to process reservations, check-ins and check-outs.
Monitored office supplies by checking inventory and placing orders.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Planned coverage needs and organized services to support incoming special events.

HOME DECO SRL

05.2012 - 01.2015

Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Prepared sales reports with informative graphs and charts to outline key data.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
Responded to customer needs by answering questions and providing detailed information about [Product or Service].
Researched target market and identified customers' unique needs to suggest suitable products.