Andrea Molina
Glostrup
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable cafe worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Cafe Worker
Cafe Dalvangen
09.2021 - 09.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Trained new cafe workers in sales, customer service, and safety.
- Provided support during special events or catering orders to ensure successful execution of client requests.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Grocery Cashier
Spar
07.2021 - 09.2023
- Maintained up-to-date knowledge on store promotions and sales events, informing customers about potential savings opportunities.
- Assisted coworkers during busy periods by taking over additional registers or tasks as needed, fostering a supportive team environment.
- Supported overall store operations by performing various duties such as stocking shelves, organizing carts, and assisting with inventory control when necessary.
- Developed strong relationships with regular customers by providing exceptional service consistently.
- Resolved customer complaints and inquiries professionally and courteously, providing solutions that satisfied both parties.
Waitress
Oasen Restaurant
01.2020 - 07.2021
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Seoul Restaurant
06.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
International Baccalaureate -
Nørre Gymnasium
Brønshøj 05.2024
Skills
- Teamwork and Collaboration
- Customer Service
- Cleanliness and hygiene
- Flexible Schedule
- Food Preparation
- Product Promotion
- Team Player
Cover Letter
Dear 20 Grams, thank you for taking the time to read my resume. I would like to apply for your vacant position that I saw on a Facebook post. I was also glad to see that there were vacant positions and that there was an opportunity to be a part of your team. I'm seeking a fulfilling job that I can work in during my gap year from school and found your cafe to be perfect! I have had jobs in multiple branches and have had an accumulation of diverse work experiences. I look forward to having a conversation with you! Sincerely, Andrea :)
Personal Information
I lived in Philippines during the first half my life and in Denmark during the other. I am in the process of finishing the IB Programme, where I am exposed to many people of different cultures and actively speak English. I like to read, listen to music and play guitar in my free time! Additionally, I have two siblings, so I have learned what it means to take care of others, as well as, taking care of myself.
Languages
Filipino, English, Danish
Native language
Timeline
Cafe Worker
Cafe Dalvangen
09.2021 - 09.2023
Grocery Cashier
Spar
07.2021 - 09.2023
Waitress
Oasen Restaurant
01.2020 - 07.2021
Waitress
Seoul Restaurant
06.2019 - 01.2020
International Baccalaureate -
Nørre Gymnasium
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