Microsoft Office
Andreea Tanasuca
Lindved
Summary
Over 12 years of demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
CS Team Leader - AML Operations
eToro
Copenhagen
10.2019 - 04.2024
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Delegated tasks to make best use of individuals' skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Designed and implemented training to further develop staff based on business goals.
- Created digital file classification system for company-wide use.
- Led team of 30 agents to achieve KPI targets and successfully complete assigned projects.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Supported new hires through onboarding process for speedy and successful training.
- Controlled resources by department or project and tracked use in Monday
- Collaborated with colleagues from different departments to tackle new challenges.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Promoted professionalism among staff to develop productive relationships.
- Coached team members through new or difficult workflows.
- Recognized exceptional individual performance for improved motivation.
- Prioritized and assigned tasks for strategic and optimized distribution of workloads.
- Streamlined processes to improve and optimize office operations.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used Microsoft Office and other software tools to create documents and clear communications.
Country Sales Manager
Nemea Trading
Limassol
07.2014 - 09.2019
- Maintained ownership of sales pipeline, sourcing and developing new business opportunities to drive sales.
- Drafted sales reports and facilitated accurate performance tracking against sales targets through Microsoft Excel.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Took ownership of lead pipeline to exceed targets and monitor budget adherence.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Improved lead generation, working collaboratively with marketing to develop enhanced selling tools, collateral and campaigns.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Grew annual revenue by 20% with targeted sales and marketing strategy.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of Tally Weijl and Pablosky stores
- Reviewed sales performance and addressed actionable solutions for underperforming areas.
- Enabled efficient sales process, following documentation and certification procedures required by foreign countries (Switzerland, Portugal, France, Greece)
- Managed a number of 15 stores and >100 staff agents, driving performance with motivational strategies to exceed sales targets.
- Kept appropriate stock levels to match expected demand.
Area Visual Merchandiser
Nemea Trading
Limassol
01.2012 - 09.2019
- Created interior displays to promote products in line with corporate sales objectives.
- Promoted seasonal products and trends to promote movement of stock.
- Facilitated inventory flow management to reduce backstock.
- Assessed projects against budgets, adapting plans to meet cost limitations.
- Developed space planning concepts and selection of colour palettes and material presentations.
- Executed effective merchandising methods to drive sales increase of 20%.
- Helped to increase in-store foot traffic by creating winning visual displays.
- Increased sales potential, liaising with marketing and social media teams to integrate displays into current campaigns.
- Recommended furniture, art and accessories to elevate interior design schemes.
- Planned aesthetically pleasing displays to showcase company products and capture new sales.
- Developed creative and innovative visual merchandising solutions to support sales growth.
- Partnered with cross-functional teams to deliver details and visual assets for social media promotions.
- Optimised product and display locations to generate maximum visual impact.
- Anticipated and planned for department seasonal needs.
- Analysed sales trends to improve product availability and enhance profits.
- Liaised with store owners optimise set up of visual merchandising campaigns.
- Reviewed product performance on periodic basis to refine marketing and merchandising strategies.
- Designed display signage to captivate customers' attention and provide details for products and promotions.
- Updated floor design for facility to make best use of sales space, enhancing product presentation.
- Engaged with stakeholders to build relationships and brand awareness.
- Developed plans and strategies to promote continuous improvement.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Participated in monthly Visual Merchandising trainings abroad (Greece, France) for accurately implementation of upcoming store trends and maximizing sales
Education
Economics
Management of Business Administration
Iasi, Romania 09.2013 - 09.2015
Skills
Problem-solving
undefinedSoftware
Salesforce
Back Office
Monday
Comeet
Google Workspace
Timeline
CS Team Leader - AML Operations
eToro
10.2019 - 04.2024
Country Sales Manager
Nemea Trading
07.2014 - 09.2019
Economics
Management of Business Administration
09.2013 - 09.2015
Area Visual Merchandiser
Nemea Trading
01.2012 - 09.2019
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