Andreea Tofan
Housekeeping Supervisor
Kobenhavn O
Summary
Proven leader in hospitality, adept in boosting customer satisfaction and streamlining operations at City Hotel. Skilled in advanced cleaning techniques and exceptional customer service, I excel in staff evaluations and maintaining pristine conditions. My proactive approach resulted in significant trust and loyalty from guests, underscoring my commitment to excellence and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level housekeeping supervisor position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Hotel Housekeeping Supervisor
Zoku Hotel
05.2021 - Current
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Provide feedback to management on employee performance.
- Ensure cleanliness and sanitary conditions in public areas, guest rooms, and areas used by guests and employees.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Receptionist
City Hotel
04.2018 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Colegiul De Industrie Alimentara 'Elena Doamna'
Galati 09.2011 - 06.2016
Skills
Cleaning practices
Languages
English
Intermediate
B1
Romanian
Bilingual or Proficient (C2)
Danish
Beginner (A1)
Timeline
Hotel Housekeeping Supervisor
Zoku Hotel
05.2021 - Current
Receptionist
City Hotel
04.2018 - 02.2020
High School Diploma -
Colegiul De Industrie Alimentara 'Elena Doamna'
09.2011 - 06.2016
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