Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Hobbies and Interests
Volunteer Experience
Timeline
Generic
Andrei Siminiceanu

Andrei Siminiceanu

Manchester

Summary

Dynamic Senior Lead Field Service Engineer with over 15 years of experience at Grundfos Pumps Ltd, specializing in mechanical expertise and exceptional customer support. Proven track record in optimizing system performance and enhancing safety compliance demonstrates a commitment to excellence. Skilled in relationship management and project execution, consistently delivering innovative solutions that drive operational efficiency and exceed client expectations. Passionate about leveraging technical knowledge to foster strong partnerships and contribute to organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Field Service Engineer

Grundfos Pumps Ltd
05.2018 - Current
  • Executed service and maintenance tasks for 15 years, including seven years in the United Kingdom.
  • Conducted risk assessments for each task to ensure safety compliance.
  • Reported safety, health, and environmental issues to relevant stakeholders.
  • Disassembled, inspected, troubleshot, repaired, and replaced parts of pumps and systems in field and workshop settings.
  • Advised customers on system deficiencies and proposed effective solutions.
  • Assisted manager with service and warranty matters, coordinating special consultations as needed.
  • Prepared comprehensive service reports and submitted them punctually, including warranty claims and working hours.
  • Engaged in continuous learning to enhance hands-on service capabilities.

Field Sales Service Engineer

GRUNDFOS Romania
11.2012 - 05.2018
  • Executed maintenance and construction projects while upholding high customer service standards.
  • Commissioned equipment, sensors, and control systems to ensure optimal functionality.
  • Monitored data communication processes to improve operational performance.
  • Maintained oversight of pump systems for reliability and efficiency.
  • Identified and pursued new business opportunities within assigned territory.
  • Developed strong customer relationships to exceed expectations.
  • Provided technical support and product training to clients on Grundfos solutions.
  • Collaborated with sales team to enhance market penetration strategies.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Contributed to team sales goals by upselling products and services to customers.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Conducted workshops and seminars for constituents on important legislative changes, improving public understanding and compliance.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in developing marketing materials for trade shows and promotional events, effectively generating interest among prospective clients.
  • Developed targeted sales strategies to reach specific markets, resulting in significant growth in new business leads.
  • Increased repeat business by fostering long-term relationships with key accounts through exceptional service delivery.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Configured and modified product systems to meet customer-specific needs.
  • Presented technical presentations to clients to explain product features and benefits.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.

Field HVAC Service Engineer

S.C. Etnis - Vaillant S.R.L
08.2011 - 11.2012
  • Analyzed complex problems and implemented solutions to enhance operational efficiency.
  • Executed equipment commissioning, troubleshooting, and maintenance both onsite and in workshop.
  • Delivered technical support to ensure optimal equipment performance.
  • Negotiated contracts that secured favorable terms for various projects.
  • Utilized SAP ERP and CRM systems for enhanced data management and forecasting.
  • Focused on continuous improvement initiatives to optimize energy consumption.
  • Collaborated effectively within team environments while quickly mastering new technologies.
  • Managed organizational tasks with strong attention to detail.

Sales Advisor

S.C..Mobexpert S.R.L
03.2011 - 08.2011
  • Expanded market reach by identifying potential customers to drive sales growth.
  • Promoted and sold products in accordance with company standards and policies.
  • Advised customers on furniture and decoration choices to enhance purchasing decisions.
  • Supervised contracts to ensure compliance and timely execution.
  • Maintained strong customer relationships to encourage loyalty and repeat business.
  • Prepared and presented budgets for customers to facilitate informed purchasing decisions.
  • Achieved monthly sales targets through strategic initiatives.
  • Established key internal documents, including offers, order forms, and invoices.

Education

Bachelor's degree - plumbing, HVAC, GAS, Water supply, and WWTW systems

Technical Univesity Gheorghe Asachi
01.2010

GCSEs - Public Services Tehnician

Economic College Octav Onicescu
01.2002

Skills

  • Expertise in mechanical and hydraulic systems
  • Effective team communication
  • Software and hardware proficiency
  • Problem-solving skills
  • Analytical thinking
  • Equipment maintenance
  • Technical system troubleshooting
  • Client assistance
  • Project management
  • Process optimisation
  • Regulatory safety compliance
  • Process optimization
  • Effective communication
  • Relationship management
  • Grommet stamping
  • Team leadership
  • Software diagnostics
  • Network configuration
  • Safety management
  • Worksite preparation
  • Preventive maintenance coordination
  • Reliability engineering
  • Field operations management
  • Multitasking abilities
  • Team building and collaboration

Certification

  • UK/EU Valid Licence
  • CSCS card
  • Confined Space card
  • Water Hygiene card
  • IOSHH Certified
  • Health & Saftey
  • Construction Design and Management / CDM
  • Electrical Maintenance Fundamentals

Additional Information

Highly trained engineer due to intense training courses, Grundfos internally and externally. Mechanical and hydraulic knowledge for configuration and commissioning of new equipment; Analysis & online virtual discovery of defects, evaluation and reporting of all data hydraulics, instrumentation, control and technical data. Making detailed and accurate reports to clients. Owning superior technical knowledge about products, applications and systems to ensure expertise in fault finding and diagnosis equipment and pumping systems. Skills developed for understanding and operating the systems and pumps installed functionalities in various fields such as heating, air conditioning, etc. Communication with professionals such as engineers, installers and clients; Working with diagrams and detailed drawings; Evaluation hydraulic systems both before and after servicing. Completion of the report in detail with expert technical and/or salesperson service; Advising clients on systems improvement, emphasizing actions to be undertaken. Realization of technical reports to customers after completion of service; Responsible for updating knowledge about new products, announcing the product launch manager any potential; Working on various projects in a short period of time; Responsible for compliance with legislation relating to health and safety, environmental compliance and policies fire protection rules. Disassemble, inspect, trouble shoot, repair and replace part and re-assemble pumps, pump systems and accessories in a field service and/or shop environment. Identify the root cause of mechanical, electrical and systematic failures. Provide advice to customers at pump and system/application level. Carry out risk assessment before each job. Maintain and operate machinery for tools (drill press, lathe and mills). Conduct pump hydraulic tests, energy checks. Pass on customer leads to sales. Prepare quotes for out-of-warranty repairs. Assist leaders by identifying and providing solutions to service and warranty concerns. Write service / FAS reports. Acquired skills and knowledge: Engineering, forecasting, contract negotiation, equipment maintenance, continuous improvement, electrical troubleshooting, SAP ERP, CRM (Customer Relationship Management), Equipment Commissioning, Aftersales, energy optimization.

Languages

Romanian
Native/ Bilingual
English
Full Professional
Spanish
Limited
Italian
Limited

Hobbies and Interests

A happily married man and father of a beautiful 4-year-old girl named Anna. I am a very active guy who loves fitness, hiking, and long walks while listening to good music. I am always working on myself to bring out the best in me day by day.

Volunteer Experience

ASAFCI, Volunteer, 10/01/06, 07/01/10, ASAFCI is a representative student organization at the level of the Faculty of Constructions and Installations of the 'Gheorghe Asachi' Technical University in Iasi. Collaborated with many ONGs to organize various volunteer activities.

Timeline

Senior Field Service Engineer

Grundfos Pumps Ltd
05.2018 - Current

Field Sales Service Engineer

GRUNDFOS Romania
11.2012 - 05.2018

Field HVAC Service Engineer

S.C. Etnis - Vaillant S.R.L
08.2011 - 11.2012

Sales Advisor

S.C..Mobexpert S.R.L
03.2011 - 08.2011

GCSEs - Public Services Tehnician

Economic College Octav Onicescu

Bachelor's degree - plumbing, HVAC, GAS, Water supply, and WWTW systems

Technical Univesity Gheorghe Asachi

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Andrei Siminiceanu