Andres Guasp Ballester
Vejle
Summary
Experienced with operational oversight, staff coordination, and customer service excellence. Utilizes strategic planning to optimize resources and improve service quality. Track record of enhancing guest satisfaction through effective team leadership and process improvements.
Professional in food and beverage industry, known for upholding high standards and achieving significant results. Extensive experience in enhancing operational efficiency and elevating customer experiences. Reliable team collaborator with flexible approach to changing demands, specializing in customer service and staff management.
F&B professional with proven track record in managing high-performing teams and driving operational excellence. Skilled in menu development, cost control, and customer service, ensuring top-tier dining experiences. Known for adaptability, effective communication, and results-focused approach that boosts team morale and achieves business goals.
Overview
18
18
years of professional experience
Work History
F&B Manager
Areas
01.2025 - 08.2025
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
Bar and Restaurant Manager
Munkebjerg Hotel
08.2018 - 12.2023
- Increased revenue by more than 100% in 5 years by promoting additional items, assisting with beverage menu creation and coaching staff.
- Minimised loss and misuse of equipment through proper supervision and staff training.
- Established positive relationships with guests and employees, creating positive, energetic environment.
Second Manager
Lido Caffe
01.2018 - 08.2018
- Helped less experienced staff to attend customers better and derby increase sales.
- Increase by 20% revenue in 4 months and Implemented strict quality standards for consistent company representation
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Manager
L' Andolo Italiano
12.2016 - 01.2018
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
Manager
Darsena
02.2013 - 09.2016
- Supervised and delegated tasks to employees to meet key productivity targets.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
Seller
Ocaso
02.2012 - 01.2013
- Kept up to date on product development and changes to efficiently and knowledgeable answer customer queries.
- Ensured sales growth by proactively contacting clients regarding the best deals, new products and promotions.
Seller
Gesa-Endesa
03.2010 - 01.2012
- Used smart negotiation skills to obtain best prices for products and contract deals.
- Ensured sales growth by proactively contacting clients regarding the best deals, new products and promotions.
Seller
Aupper
08.2007 - 02.2010
- Used smart negotiation skills to obtain best prices for products and contract deals.
- Ensured sales growth by proactively contacting clients regarding the best deals, new products and promotions.
Education
The ultimate Microsoft Office
Microsoft
2023
Certificate of Education - Administration
Sant Josep Obrer
1999
Certificate of Education - English
Sant Josep Obrer
1999
Certificate of Education - Electric Technical
Son Pacs
1997
Certificate of Education - EGB
Sant Josep Obrer
1995
Skills
- Organisational ability
- Workflow planning
- Customer liaison
- Clever negotiation
- Client networking
- Lead qualification
- Complex negotiation
- Confident communicator
- Target setting
- Promotion development
- Advanced sales techniques
- Product demonstrations
- Training and development
- Problem-solving
- Communication skills
- Scheduling staff
- Labor management
- Menu development
Additional Information
- Full disponibility
- Quick learner
- Team worker
- Driving license
Languages
Spanish, Mallorquin, Catalan
First Language
English
Proficient
C2
Danish
Upper Intermediate
B2
Timeline
F&B Manager
Areas
01.2025 - 08.2025
Bar and Restaurant Manager
Munkebjerg Hotel
08.2018 - 12.2023
Second Manager
Lido Caffe
01.2018 - 08.2018
Manager
L' Andolo Italiano
12.2016 - 01.2018
Manager
Darsena
02.2013 - 09.2016
Seller
Ocaso
02.2012 - 01.2013
Seller
Gesa-Endesa
03.2010 - 01.2012
Seller
Aupper
08.2007 - 02.2010
Certificate of Education - Administration
Sant Josep Obrer
Certificate of Education - English
Sant Josep Obrer
Certificate of Education - Electric Technical
Son Pacs
Certificate of Education - EGB
Sant Josep Obrer
The ultimate Microsoft Office
Microsoft
Hobbies
- Padel training
- Padel instructor
- Cook
- Travel
- Swim
Education
other,other,other,other,other
Hobbies
- Padel training
- Padel instructor
- Cook
- Travel
- Swim
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