Angela Bratkovic
Multidisciplinary Business And Technology Associate
Kobenhavn S
Summary
Resourceful and detail-oriented with experience in inventory management, ordering, and customer service across hospitality and retail sector. Proven ability to manage logistics, support operations and communicate effectively with vendors and team members. Achieved highest gross profit in McDonald's Denmark restaurant for 2024, reflecting strong business acumen and a focus on profitability.
Overview
6
6
years of professional experience
2
2
Languages
Work History
1st Assistant (Technology Department)
McDonald's Restaurant/JJ Ballerup ApS
Kobenhavn
05.2022 - 05.2025
- Oversaw inventory control and ensured compliance with food safety and hygiene standards
- Handled ordering and stock management using internal logistics systems
- Coordinated supply deliveries and communicated with vendors for optimal stock levels
- Trained and supervised team members on procedural and technological operations
- Ensured functionality of restaurant and POS technology systems
- Support the Restaurant Manager in achieving operational goals and implementing new initiatives
- Supervised daily operations to ensure smooth restaurant performance
- Handled customer concerns and resolved issues efficiently to maintain high satisfaction and repeat business
- Oversee planned maintenance of kitchen equipment and restaurant machinery for uninterrupted operations and compliance with safety standards
Barista
Vintage Café N
12.2021 - 05.2022
- Served guests and maintained cleanliness standards
- Prepared coffee, drinks and food
- Managed 'Too good to go' pickups
- Trained new staff
Expert Associate
Addiko bank d.d.
Zagreb, Croatia
09.2019 - 09.2021
- Played a key role in launching the first video-based loan service in Croatia, enabling customers to complete the full loan application and legal documentation process remotely
- Provided customer support and guidance through the digital onboarding and loan approval process
- Contributed to improving digital customer experience and increasing loan application conversion rates
- Assisted retail and corporate clients with banking services
- Handled loan processes, complaints and account openings
- Supported internet and mobile banking systems
- Processed payment order and client verification
- Contacted clients for new offers and managed email communication
Education
Bacc.oec. - Office Business Manager
University of Applied Sciences “Baltazar Zapresic”
10.2016 - 2020.09
Skills
- Inventory and Stock Management
- Effective problem-solving skills
- Vendor management
- Logistics management
- Effective problem-solving skills
Availability
From 05/26/25
Personal Information
- Nationality: Croatian (EU)
- Driving License: Category B (valid in EU)
Languages
- Croatian, native
- English, advanced
References
Letter of recommendation available upon request
Timeline
1st Assistant (Technology Department)
McDonald's Restaurant/JJ Ballerup ApS
05.2022 - 05.2025
Barista
Vintage Café N
12.2021 - 05.2022
Expert Associate
Addiko bank d.d.
09.2019 - 09.2021
Bacc.oec. - Office Business Manager
University of Applied Sciences “Baltazar Zapresic”
10.2016 - 2020.09
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