I am a hospitality professional with a passion for creating seamless guest experiences and maintaining a welcoming environment. With a strong background in hotel reception and restaurant management, I excel in multitasking, problem-solving, and building strong connections with guests and colleagues. My confidence, independence, and ability to adapt in high-pressure situations make me a reliable and approachable team member. I thrive on taking initiative and contributing to the success of the organization.
•Welcomed guests warmly and ensured smooth check-ins and check-outs.
• Handled reservations, special requests, and guest inquiries with efficiency.
• Resolved issues promptly, maintaining high guest satisfaction.
• Collaborated with teams to deliver seamless and memorable experiences.
• Provided exceptional service, welcoming guests and managing reservations efficiently.
• Ensured smooth front-of-house operations while resolving guest inquiries professionally.
• Collaborated with staff to maintain high service standards and a positive dining experience.
• Known for creating a warm and inviting atmosphere that encouraged repeat visits.
Data entry
Telephone skills
File management
Office management
Scheduling
Administrative support
Customer/Client relations
Time management
Bookkeeping