ANKITA KAPOOR
Summary
PROFILE SUMMARY
- 10+ years of experience of working as a software consultant with Tata Consultancy Services
- Business Analyst/ API Designer/ Solution Lead for an ESB Project in world’s leading bank
- Business/Integration Analyst for world’s largest container shipping company
- Implementation Consultant for Integrated Workflow Document Management System
- Assisted team to remove impediments by having an understanding the release processes.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
API Designer | Business Analyst | Solution Lead
Tata Consultancy Services
08.2020 - Current
- Requirement elicitation from the client
- Middleware consultant for the various front-end (Online/ Mobile Banking /IVR system) and the back-end systems
- Created API design deliverables that elevated, differentiated and functioned to meet the acceptance criteria
- Analyzed unstructured information to derive key insights.
- Worked with customers or prospective customers to develop integrated solutions
- Managed project scope, schedule, status and documentation.
- Conducted technical workshops and education sessions for customers and teams.
- Enhanced interfaces to promote better functionality for users.
Integration Analyst
Tata Consultancy Services
11.2019 - 08.2020
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Business Transformation & IT-Business Alignment
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
API Designer | Business Analyst
Tata Consultancy Services
06.2017 - 10.2019
- Analyzed unstructured information to derive key insights.
- Developed API design deliverables that elevated, differentiated and functioned to meet the acceptance criteria.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Business Analyst
Tata Consultancy Services
05.2016 - 05.2017
- Requirement elicitation from the client
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Managed various user queries related to functionality of the application
Implementation Consultant | Business Analyst
Tata Consultancy Services
01.2012 - 04.2016
- Rolled out the newly developed applications and driving the change management workshops for the users at all levels
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer needs
- Assisted account executives with strengthening client relationships through targeted solutions.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Traveled to customer facilities to inspect initial implementation of the application and directing apparent issues for correction.
- Coached and mentored the third party staff by teaching best practices and protocols to reduce discrepancies.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
Education
Bachelor of Technology - Electronics & Communication
Punjab Technical University
07.2007 - 06.2011
Skills
Teglholm Tvaervej 17, 1 th, 2450, Copenhagen, DenmarkLinkedInSKILLSManaging Product BacklogUser stories, Product roadmapScrum Project ManagementJIRAExcel/Google SheetsPowerPointAPI DesignAPI Integration
Certification
Certificate in Business Skills: TCS
Additional Information
- AWARDS , Domain & Contextual Master - TCS Appreciation Letter – Govt of Punjab
Timeline
API Designer | Business Analyst | Solution Lead
Tata Consultancy Services
08.2020 - Current
Integration Analyst
Tata Consultancy Services
11.2019 - 08.2020
API Designer | Business Analyst
Tata Consultancy Services
06.2017 - 10.2019
Business Analyst
Tata Consultancy Services
05.2016 - 05.2017
Implementation Consultant | Business Analyst
Tata Consultancy Services
01.2012 - 04.2016
Bachelor of Technology - Electronics & Communication
Punjab Technical University
07.2007 - 06.2011