Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ankita Ranjan  Mishra

Ankita Ranjan Mishra

Copenhagen,84

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (IT Support) position. Ready to help team achieve company goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Sales Support Specialist

Umang Engineering Pvt Ltd
Indore, India
09.2013 - 03.2018
  • Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
  • Increased client retention rates with diligent follow-up on leads, accounts, and contracts.
  • Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
  • Developed working knowledge of CRM to effectively track sales leads and activities.

Customer Support Executive½

PG Tech Pvt Ltd
Indore, India
04.2012 - 08.2013
  • Reduced response times with effective prioritization of tasks and efficient time management skills.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Assisted in the development of training materials for new hires, improving overall team competency levels.
  • Served as a liaison between customers and other departments within the company to ensure seamless communication about important updates or changes impacting users.

Education

MBA - Operations Management

DAVV, Indore
Indore
07.2018

Master of Science - Biotechnology

DAVV, INDORE
INDORE
07.2010

Skills

  • Customer Order Management
  • Customer Relationship Management
  • Complaint Resolution
  • CRM software proficiency
  • Project management
  • Data analysis
  • Lead generation
  • Stock Management
  • Processing Payments

Languages

Hindi
Native language
English
Proficient
C2
Danish
Intermediate
B1

Timeline

Sales Support Specialist

Umang Engineering Pvt Ltd
09.2013 - 03.2018

Customer Support Executive½

PG Tech Pvt Ltd
04.2012 - 08.2013

MBA - Operations Management

DAVV, Indore

Master of Science - Biotechnology

DAVV, INDORE
Ankita Ranjan Mishra