Anna Szöllösi

• Ensure safety and comfort of customers onboard aircraft.
• Be the front face of the airline, use knowledge of service and hospitality to create the best environment for the passengers
• Attended workshops and trainings in customer service, conflict resolution tactics, medical emergencies, and safety procedures to keep abreast of all new requirements and procedures.
• Work flexible hours across days, night and holidays, also working from all over the world, work in teams big and small, from different countries, while having big personal responsibilities.

Being in the front office, providing hotel guests with service at their check in and out, as well as during their whole stay. As well as provide the best possible service when dealing with problems or issues by using critical thinking, communication and knowledge of hospitality.

learned how hotels work, what goes on all the way from management to for example cleaning staff, and also got to try being a part of the event team.

learned how to use Opera, and got to work at the hotel during all the different hours of the day and handle guests situations by myself, used ability to learn quickly and adapt to new situations.

Providing support, guidance and Fun activities to all guests at Ocean Beach Club in spain, with a focus on the smaller aged guests.

Being representing Scandinavia, the language skills was highly used as well as communicating and teamwork within our hotel team.

Learned how to pay attention to the small details, how to develop strong communication skills and was taught leadership by our Teamleader, which was inspiring and gave great motivation.

Being Front face for Thomas Cook (SPIES) at white lagoon beach resort in Varna Bulgaria.

Work and perform children activities with children from all of Europe, but personally having the responsibility of speaking english, Danish, Swedish and Norwegian with our guests).

Provide costumer service to guest during their stay, having dinners with guests and making all different kinds of activities like dance performances (Minidisco) for all ages.

Working in international team, Getting to know different kinds of good service, learning how to give great hospitality to all age groups.

Working in a complete Bulgarian hotel as the only foreigner, learning a lot about communication skills, and demonstrating ability to work in a team project effectively.

organizing events for our guests, performing and complete paperwork for each event plans.

provide excellent service, by resolving problems, use creativity and effective time management.

learned how the hotel department works, going backstage to see a bit of management, showing curiosity and willingness to learn.