Summary
Overview
Work History
Education
Activities
Languages
Hobbies and Interests
Languages
Affiliations
Timeline
Generic
Annette Frost

Annette Frost

København SV

Summary

HR Business Director, Partner, and Advisor with over 15 years of experience in HR and management. I have worked extensively in HR, both operationally and strategically.


I handle tasks professionally and with a solution-oriented mindset, unafraid to challenge or defend my expertise. I am considered robust and clear in my communication among colleagues and partners, from top management to employees.


My curiosity and commitment constantly motivate me. I look forward to challenges where I can contribute to a solution that considers the given context and adds value for colleagues, leaders, and thus the company. I am an outgoing person, adept at building relationships and networks.
I am a team player, always striving for the best for my colleagues and myself, believing in our potential, and wanting to see us all develop and succeed. I can maintain composure in pressured situations.


In my previous roles, I have built HR roles and functions from scratch, providing me with experiences across various HR areas.


I have worked hands-on and strategically, dealing with everything from recruitment and on-/off-boarding to talent/leadership development, management consulting, employee retention, and idea generation.


I have enjoyed collaborating with management and employees, navigating through changes, and handling the more legal aspects of HR tasks.

For me, HR must be an important partner for the business, understanding the business they are supporting so that development occurs in a collaborative spirit.

Overview

31
31
years of professional experience

Work History

Director People Partner

KAYAK
01.2019 - 03.2024
  • Led Regional People Partner Team covering EMEA, APAC, and LATAM (1 manager and 7 employees)
  • Led daily office operations for a team of 2 employees as the head of The Office Management team in Copenhagen.
  • HR leadership team member responsible for shaping people strategy, programs & processes for the company
  • Ensured localization of HR policies and provided guidance to regional leaders
  • Coached executive leaders on complex people and organizational issues
  • Partnered with leaders of HR Services & CoEs (eg payroll & benefits) to resolve challenges and ensure a high quality employee experience in all regions
  • Collaborated across HR functions including L&D and D&I.
  • Implemented change management strategies in response to multiple organizational changes.
  • Championed the implementation of D&I programs throughout EMEA, APAC, and LATAM
  • Implemented P&C presence in LATAM as a fresh domain
  • Facilitated leadership development programs and team-building activities
  • Implemented new role descriptions and career models.

Senior HR Manager

KAYAK
01.2018 - 01.2019
  • Managed HR function and supervised 1 employee in Denmark
  • Provided leadership and oversight to an office management team responsible for the day-to-day functioning of the office.
  • Transitioned to being part of KAYAK - administrative tasks
  • Managed change during KAYAK acquisition and integration, prioritizing cultural and leadership components.
  • Ensured efficient collaboration across EMEA for successful project execution
  • Provided guidance and support to leaders and C-level executives.
  • Managed employee onboarding and offboarding processes.
  • Employee well-being and retention
  • Leadership development
  • Employment law
  • Annual HR cycle (salary adjustments, employee surveys, etc.)

HR Manager

Momondo A/S
01.2016 - 01.2018
  • Established and managed the HR department, previously overseen by the CEO
  • Supported and guided leaders and C-level executives through mentorship and coaching
  • Streamlined new employee onboarding process
  • Focused on enhancing the well-being and retention of employees.
  • Leadership development
  • Ensured compliance with employment law
  • Managed various administrative tasks
  • Managed the annual HR cycle, including salary adjustments and employee surveys.
  • Developed and maintained the employee handbook.

Head of Function

Nykredit Servicecenter
01.2008 - 01.2013
  • Recruited and attracted employees with the right profile
  • Implemented and provided guidance on collective agreements for the customer service department
  • Providing support to line managers in personnel matters, difficult conversations, and absence management meetings
  • Led efforts in cultivating relationships with top-tier sports organizations like Team Denmark, 4-Player, and Team Copenhagen by implementing effective employer branding initiatives.
  • Ensured successful implementation and ongoing maintenance of performance management
  • Oversaw all aspects of personnel administration, from scheduling shifts to managing absences and facilitating hiring/termination procedures.

Department Manager

Nykredit Kundeservice
01.2006 - 01.2008
  • Managed recruitment process
  • Established an academy to train newly hired employees in acquiring necessary skills, understanding Nykredit's systems and products, and assimilating into the Customer Service culture.
  • Implemented comprehensive interdisciplinary training program for current staff.

Supervisor

Nykredit Kundekontaktcentret
01.2002 - 01.2006
  • Line manager for a professional team handling mortgage aspects of the business
  • Managed a team of 15 - 20 employees with expertise in mortgage-related domains.

Project Manager

Nykredit Administrationscenter København
01.1998 - 01.2002
  • Oversaw business responsibility for the development, training, and support of mortgage administrative systems.

Team Leader

Nykredit Administrationscenter
01.1997 - 01.1998
  • Managed and directed a team of 20 temporary employees to facilitate the shift from manual to system-supported product management.

Advisor

Nykredit Produktionscenter
01.1993 - 01.1997
  • Managed mortgage administrative processes, manually redeeming loans not supported by the system.
  • Facilitated the onboarding process by delivering training sessions to new employees.

Education

Change Management - Prosci ADKAR Model - Change Management

Prosci
12.2020

Business And Lifestyle Coach - Coaching

Manning Inspire
12.2014

AP Degree in HR - Human Resources

KEA - Københavns Erhvervsakademi
12.2010

Banking Business

Banking School
12.1990

Internal Training -

Nykredit

Activities

  • Coach Trainer og certifier hos Manning Inspire
  • Bestyrelsesmedlem i min søns vuggestue og fritidshjem
  • Bestyrelsesmedlem og formand for Kunstforeningen i Nykredit

Languages

  • Dansk, Modersmål
  • Engelsk, Flydende i skrift og tale

Hobbies and Interests

Jeg er gift med Peter og har en søn der går i gymnasiet. Sammen med min mand bruger jeg en del tid på cykling og sætter mig gerne et par mål om året. I 2024 skal jeg gennemføre Race 500 - 500 km. over 3 etaper rundt i Danmark, hvor vi samler ind til Kræftens Bekæmpelse, og i september skal jeg cykle Aarhus-København på én dag - ca. 380 km. Vi bruger en stor del af vores ferier på at rejse, både ski, storby og dase, og nyder oplevelserne sammen som familie, oplevelser der gerne skal give lidt til både krop og hjerne.

Languages

Danish
First Language
English
Advanced (C1)
C1

Affiliations

I am married to Peter, and we have a son who is in high school. My husband and I spend a lot of time cycling, and set a few goals each year. In 2024, I will participate in Race 500, cycling 500 km over three stages around Denmark to raise funds for the Danish Cancer Society. September, this year, I will cycle from Aarhus to Copenhagen in one day, approximately 380 km.

We spend a significant part of our vacations traveling, enjoying a mix of skiing, city breaks, and relaxation. We cherish these experiences as a family, aiming to enrich our bodies and minds.

Timeline

Director People Partner

KAYAK
01.2019 - 03.2024

Senior HR Manager

KAYAK
01.2018 - 01.2019

HR Manager

Momondo A/S
01.2016 - 01.2018

Head of Function

Nykredit Servicecenter
01.2008 - 01.2013

Department Manager

Nykredit Kundeservice
01.2006 - 01.2008

Supervisor

Nykredit Kundekontaktcentret
01.2002 - 01.2006

Project Manager

Nykredit Administrationscenter København
01.1998 - 01.2002

Team Leader

Nykredit Administrationscenter
01.1997 - 01.1998

Advisor

Nykredit Produktionscenter
01.1993 - 01.1997

Change Management - Prosci ADKAR Model - Change Management

Prosci

Business And Lifestyle Coach - Coaching

Manning Inspire

AP Degree in HR - Human Resources

KEA - Københavns Erhvervsakademi

Banking Business

Banking School

Internal Training -

Nykredit
Annette Frost