Antonina Bodianska
Szczecin
Summary
Collaborative customer success expert with project management
experience. Knowledgeable about customer success metrics and
CRM reporting. Works well with multi-disciplinary teams to create innovative products.
A productive employee with a proven track record of successful
project management and producing quality outcomes through
leadership and team motivation. Works with clients to determine
requirements and provide excellent service.
More than 400 pieces of training done, more than 300 customers
(clinics) during almost 3 years of work, successfully taught newcomers and the best Customer Success Manager of the year on the team.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
3Shape
06.2021 - Current
- Knowledge of the dental industry
- As a Customer Success Manager, I work cross-functionally supporting the full customer journey including sales, onboarding, continuous engagement, and support
- Project management skills
- Understanding of sales processes
- Working on defined sales/onboarding/customer support targets and specific KPIs
- Became customers trusted advisor by driving the adoption of company products with a focus on achieving desired business outcomes
- Functioned as the first point of contact for clients to provide dedicated support and initial troubleshooting and secure onboarding commitments
- Directed projects and kept teams updated on how assignments were progressing to encourage team involvement in solution development
- Educated community customers on company values, processes, and best practices to promote business brand
Execution Department Specialist
Global Commodities
03.2019 - 05.2021
- Implementation, execution, and upkeep of export contracts
- Ensuring database maintenance, and adhering to relevant policies and procedures for contract implementation
- Interacting with various stakeholders such as forwarders in ports, insurance providers, survey companies, shipping agents, and banks
- Ensuring compliance with legal, health, safety, and import-export regulations
- Maintaining a pivotal role as the primary point of contact for contract inquiries, promptly addressing client questions
Manager
Aviacontact
02.2018 - 03.2019
- Contractor at Kiwi.com
- Demonstrated commitment to delivering exceptional guest service through proactive problem
- Solving and exceeding client expectations
- Exhibited professionalism and kindness as a manager, consistently displaying empathy in all interactions with passengers
- Actively pursued professional development opportunities by participating in webinars, conferences, and educational programs to establish connections with industry experts
Personal English Tutor
Self-employeed
09.2013 - 06.2018
- Effectively instructed a diverse range of students aged 5 to 32 years, ensuring successful outcomes
- Created personalized educational programs tailored to the individual needs of each student
- Cultivated students' confidence by acknowledging achievements and providing motivation during lessons, particularly in challenging subject areas
- Devised comprehensive English lesson plans encompassing book readings, grammar exercises, spelling drills, and language instruction
- Adapted teaching methodologies to suit varied circumstances, subject matters, and age groups, resulting in enhanced student performance.
Education
Master's degree - Philologist and translator (Spanish and English languages)
Taras Shevchenko National University of Kyiv
01.2013
Skills
- Employee Development
- Brand Management
- Teamwork and Collaboration
- Customer Relations
- Strategic Planning
- Problem Resolution
- Team Development
Languages
English
Advanced
C1
Ukrainian
Proficient
C2
Spanish
Advanced
C1
Polish
Elementary
A2
Timeline
Customer Success Manager
3Shape
06.2021 - Current
Execution Department Specialist
Global Commodities
03.2019 - 05.2021
Manager
Aviacontact
02.2018 - 03.2019
Personal English Tutor
Self-employeed
09.2013 - 06.2018
Master's degree - Philologist and translator (Spanish and English languages)
Taras Shevchenko National University of Kyiv
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