Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Anup Naik

Navi Mumbai

Summary

Dynamic Customer Success Partner at Maersk Global Services, adept in tender management and dispute resolution. Proven track record in enhancing invoice quality and training new team members. Skilled in project management and fostering strong customer relationships, I thrive on delivering exceptional service and driving operational excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Sucess Partner

Maersk global services
Navi Mumbai
10.2016 - Current
  • Currently serving as Customer Success Partner for German clients
  • Managing end-to-end customer inquiries
  • Coordinated tender management for customer submissions, improving response accuracy and turnaround time.
  • Managed and addressed customer disputes effectively
  • Managing customer credit arrangements
  • Training sessions for new team members
  • Proactive initiative dedicated to elevating invoice quality
  • I was part of the Safmarine Ubuntu onshore event held in Dubai.
  • Worked as the acting team leader for Sealand Brand.

Technical Support Analyst

Sutherland Global Services
Navi Mumbai
09.2014 - 07.2016
  • Provided responsive chat support to AT&T customers
  • Coordinated with US field technician to optimize internet, phone, and TV service operations
  • Collaborated with internal teams to resolve customer issues

Senior Customer Service Executive

Serco Global Services
Thane
02.2013 - 06.2014
  • Facilitated U.S. customers in navigating Mediclaim reimbursement processes.
  • Supplied US physicians with customer health-related documentation
  • Supported onboarding of new colleagues within team

Account Executive

Yogesh Kudalkar & CO
Thane
07.2011 - 08.2012
  • Supported the senior accountant with transaction processes.
  • Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
  • Created journal entries accurately and timely for month end close processes..
  • Performed general ledger reconciliations on a timely basis.

Education

Bachelor of Commerce -

Mumbai University
Thane
06-2011

Skills

  • Customer relationship management
  • Tender management
  • Dispute resolution
  • Invoice quality improvement
  • Training and onboarding
  • Project management
  • People management
  • Planning and coordination

Accomplishments

  • Part of a business trip to Dubai
  • Worked as an acting team leader
  • Part of the project with revenue of 7.46 million USD

Certification

  • Tally
  • Diploma in tax management

Timeline

Customer Sucess Partner

Maersk global services
10.2016 - Current

Technical Support Analyst

Sutherland Global Services
09.2014 - 07.2016

Senior Customer Service Executive

Serco Global Services
02.2013 - 06.2014

Account Executive

Yogesh Kudalkar & CO
07.2011 - 08.2012

Bachelor of Commerce -

Mumbai University

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Anup Naik