Summary
Overview
Work History
Education
Skills
Personal Information
Language Competence
Technical Work Experience
Languages
Certification
Timeline
Generic

Ashwani Prasher

Copenhagen

Summary

  • Seasoned Sales Supervisor with background in driving sales performance and team leadership. Experience includes overseeing sales teams, setting goals, coaching staff, and coordinating with management to optimize strategies. Strengths include strategic planning, problem-solving, communication skills, and ability to foster a positive work environment. Previous roles have resulted in improved team performance, increased sales growth, and enhanced customer satisfaction.
  • Result-driven SaaS Customer Support Specialist with background in managing multiple customer accounts. Demonstrates strong problem-solving skills, capability in handling technical issues and proficiency in maintaining high customer satisfaction. Proven success in fostering client relationships and driving growth through strategic solutions implementation.
  • Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Results-driven professional in sales leadership, known for high productivity and efficient task completion. Excel in team management, sales strategy development, and performance analysis. Possess strong communication, problem-solving, and decision-making skills that facilitate exceeding sales targets while fostering a collaborative team environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Head of Retail Denmark, Norway & Sweden

MoneyGram
01.2017 - Current
  • Joined MoneyGram in 2017 as Sales and Account Manager for Denmark.
  • Quickly advancing to Country Manager in 2019.
  • Promoted again in 2022 to Retail Head of the Nordics, overseeing operations and driving growth across the Nordics.
  • Team Leadership & Development: Led and mentored a team of sales representatives, fostering a collaborative environment and driving performance improvements.
  • Sales Growth: Identified and capitalized on market opportunities to expand customer base and increase sales revenue.
  • Customer Relationship Management: Built and nurtured strong relationships with key clients, ensuring high customer retention and satisfaction.
  • Process Optimization: Streamlined sales processes to increase efficiency and improve overall sales team performance.
  • Market Expansion: Identified new markets and business opportunities to extend product reach and boost company presence in competitive markets.
  • Exceeding Sales Targets: Consistently achieved or exceeded monthly, quarterly, and annual sales goals, contributing to the company's revenue growth.
  • Team Performance Improvement: Trained and developed high-performing sales teams, resulting in significant improvements in individual and collective sales metrics.
  • Client Retention: Successfully maintained strong relationships with key accounts, leading to increased repeat business and long-term partnerships.
  • Operational Efficiency: Reduced sales cycle time and increased sales productivity through the implementation of efficient processes and effective coaching.
  • Revenue Growth: Played a key role in driving a 25% increase in sales or revenue within a specified period (150 new clients with volume of 10000+ and 2.5B USD YOY).

Country Manager

MoneyGram
11.2017 - 08.2020
  • Managed Portfolio operations of 150 retail clients.
  • Handled financial records and MT business in collaboration.
  • Oversaw month-end account commission comparing results with projections and previous years.
  • Prepared management reports and ensured compliance with GAAP.
  • Supervised account reconciliations, managed commercial accounts, and updated journals.
  • Managed credit applications and delinquent account receivables.
  • Renewed existing accounts by building relationships with clients.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.

Account Manager

Ria Money Transfer
Copenhagen
04.2013 - 10.2017
  • Coordinated with sales teams to ensure timely delivery of products to customers.
  • Renewed existing accounts by building relationships with clients.
  • Negotiated contracts with clients to maximize revenue potential.
  • Maintained accurate records of all transactions and client accounts.
  • Collaborated with other departments in order to improve service delivery processes.
  • Prepared reports detailing transaction volumes, revenue generated.
  • Assisted customers in completing forms related to money transfers.
  • Cultivated relationships with suppliers, negotiating contracts for new commodity sources.
  • Responded promptly and professionally to customer complaints or inquiries.
  • Discussed client financial options to keep customers informed regarding transactions.
  • Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
  • Supported product change requests to communicate impact on capacity plans.
  • Monitored compliance with applicable regulations, laws, rules and procedures.

Manager Retail

HDFC Bank
03.2010 - 09.2012
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Conducted regular reviews of client portfolios to identify opportunities for growth and risk management.
  • Promoted, sold, and secured new accounts.
  • Educated clients on the benefits of using online banking channels for their transactions.
  • Prepared detailed reports summarizing current market trends in retail banking industry.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Business Development Manager

Western Union Money Transfer
03.2008 - 01.2010
  • Portfolio Manager - Northern India Accounts.
  • Managed a portfolio of accounts in Northern India, driving revenue generation through strategic client engagement.
  • Collaborated with ticketing and retail clients to optimize business opportunities and ensure client satisfaction.
  • Collaborated with internal teams for successful execution of projects.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Developed and implemented strategies to increase sales and market share.
  • Coordinated with marketing team to develop promotional materials and campaigns.
  • Implemented CRM strategies to improve customer engagement and retention.

Customer Support Data Services

Tata Tele Services
01.2006 - 01.2008
  • Provided exceptional customer service and support for data-related inquiries, ensuring accurate and timely resolution of issues.
  • Managed incoming calls, processed data requests, and resolved technical issues for clients, ensuring high levels of satisfaction.
  • Utilized CRM systems to track, manage, and document customer interactions, ensuring seamless service delivery.
  • Collaborated with team members to streamline data management processes and improve operational efficiency.
  • Delivered clear and concise communication, both verbal and written, to explain data-related issues to customers.

Education

Bachelor -

Computer Application

Computer Diploma -

Hardware and Software

Financial Certification -

Skills

  • Strategic Planning & Execution
  • Team Leadership & Management
  • Portfolio Management
  • Financial Management
  • Communication & Management
  • Salesforce
  • Zoom
  • Microsoft 365
  • Teams
  • One drive
  • Outlook
  • Google Workspace
  • I cloud
  • Oracle
  • Concur
  • Sales strategy
  • Market analysis
  • Customer relationship management
  • Revenue growth
  • Team leadership
  • Client retention
  • Strategic planning
  • Employee training
  • Performance management
  • Budget management
  • Customer service management
  • Relationship building
  • Price structuring
  • Financial management
  • Revenue forecasting
  • Business development
  • Customer service
  • Sales growth
  • Performance improvement
  • Computer skills

Personal Information

Title: Results-Driven Sales Director 15+ Years of Experience in Financial Industry and Sales Expert in Business Development & SaaS based Platform Portfolio Management, and Client-Centric Sales Strategies Proven Leadership in Revenue Growth and Operational Excellence

Language Competence

  • English
  • Danish
  • Hindi

Technical Work Experience

  • Managed customer relationships using Salesforce CRM, improving customer retention by 15%
  • Collaborated across teams using Microsoft Teams & Zoom, leading to a 30% increase in project efficiency
  • Organized and shared company documents via Google Drive & OneDrive to enhance team collaboration
  • Streamlined remote work processes using Google Workspace & Office 365, boosting productivity

Languages

English
Proficient (C2)
C2
Danish
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2

Certification

  • Sales Force
  • Oracle
  • Office 365

Timeline

Country Manager

MoneyGram
11.2017 - 08.2020

Head of Retail Denmark, Norway & Sweden

MoneyGram
01.2017 - Current

Account Manager

Ria Money Transfer
04.2013 - 10.2017

Manager Retail

HDFC Bank
03.2010 - 09.2012

Business Development Manager

Western Union Money Transfer
03.2008 - 01.2010

Customer Support Data Services

Tata Tele Services
01.2006 - 01.2008

Bachelor -

Computer Application

Computer Diploma -

Hardware and Software

Financial Certification -

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Ashwani Prasher