Asmita Thapa
Student
Lisbon
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Shop Attendant
Hjørnkobmanden Kiosk
Copenhagen
02.2019 - 09.2022
- Addressed customer issues immediately to guarantee swift resolution.
- Managed materials inside shop and at job locations.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped customers find merchandise and assisted with sizing and accessories.
- Greeted customers entering store and offered assistance with requirements.
Restaurant Waitress
The Taj
Copenhagen
11.2020 - 08.2022
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Housekeeping Attendant
Wakeup Hotel
Copenhagen
10.2020 - 08.2021
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used Software to update status of each guest room and record maintenance needs.
Education
Higher Education - Hotel Management
Nepal Kasthamandap College
Kalanki Nepal 10.2016 - 08.2018
Bachelor Of Bsc In Business Studies - Bachelor of Science in Business Studies
Copenhagen Business College
Copenhagen Denmark 10.2019 - 09.2022
Skills
Relationship building
Timeline
Restaurant Waitress
The Taj
11.2020 - 08.2022
Housekeeping Attendant
Wakeup Hotel
10.2020 - 08.2021
Bachelor Of Bsc In Business Studies - Bachelor of Science in Business Studies
Copenhagen Business College
10.2019 - 09.2022
Shop Attendant
Hjørnkobmanden Kiosk
02.2019 - 09.2022
Higher Education - Hotel Management
Nepal Kasthamandap College
10.2016 - 08.2018
Similar Profiles
Minh Hung Phan(Alex)Minh Hung Phan(Alex)
Chef at The Kiosk Floreat BeachChef at The Kiosk Floreat Beach
Anushka SinghAnushka Singh
Customer Service Representative at Wireless KioskCustomer Service Representative at Wireless Kiosk
Ruth AndrusRuth Andrus
Senior Cost Accountant at Kiosk IndustriesSenior Cost Accountant at Kiosk Industries