Reading & Dancing
Ayushi Singh
Customer Service Executive
Pune
Summary
Result-driven Key Professional with more than 5 years of experience. Recognized as an employee of the year ( 2020 - 21 ) well versed with customer accounts handling and nurturing those key relationships over time.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Executive
Delhivery
07.2019 - Current
- Managing over 10 key accounts matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Arranging for transportation dispatching appointments on time and proper documentation are handled internal/ external stakeholders.
- Conducted in-depth client consultations to understand their needs, requirements and expectations.
- Work closely with sales, suppliers, pricing team by having regular service reviews to achieve customer satisfaction.
- Collaborated with cross-functional teams to improve overall customer experience within company
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Key Account Officer
TCI EXPRESS LTD
06.2017 - 06.2019
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Observed MIS function, performing regular maintenance to ensure optimal performance levels.
Education
MBA - Marketing
Pune Institute of Business Management
Pune, Maharashtra 03.2015 - 06.2024
Skills
Customer satisfaction
Issue Escalation
Account Management
Customer Relationship Management
Certification
SAP - Sales & Distribution
Accomplishments
Recognized as an employee of the year (2020 - 21) well versed with account handling and nurturing those key relationships over time.
Interests
Timeline
SAP - Sales & Distribution
02-2024
Customer Service Executive
Delhivery
07.2019 - Current
Key Account Officer
TCI EXPRESS LTD
06.2017 - 06.2019
MBA - Marketing
Pune Institute of Business Management
03.2015 - 06.2024
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