BABRAH ATUKUNDA

Roles

• Implemented international standards of operations
• Supervised and coordinated all park activities like customer service, cleaning, laundry and wardrobe, gardening, attractions, retail, admission and entrance, canteen, food and beverage, accommodation, front desk, maintenance, security and all other park activities to ensure a safe and pleasant environment for visitors
• Managed a team of 450 staffs providing training, guidance, and performance evaluations
• Developed and implemented operational procedures to enhance efficiency and maintain high standards of cleanliness.
• Collaborated with other departments to address customer concerns and improve overall park operations
• Prepared and managed budgets for cleaning, gardening, laundry, waste management, and pest control
• Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
• Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.

Company Overview: A sister company to Mana Bay water park, Bangladesh

Roles

• Assisted in the implementation and maintenance of compliance protocols
• Conducted regular inspections to ensure adherence to safety and cleanliness standards
• Provided training and guidance to factory staff on best practices.

• In my role as an Accountant, I managed financial transactions, prepared financial statements, and ensured compliance with financial regulations
• My attention to detail and analytical skills enabled me to contribute to the company's financial planning and budgeting processes

Roles

• Assisted in the daily operations of food and beverage outlets, ensuring efficient service and customer satisfaction
• Coordinated with kitchen and service staff to maintain smooth workflow and timely delivery of food and beverage.
• Monitored hygiene and safety standards to comply with regulatory requirements.

• This role was short term to support the increasing demand of operational needs which allowed me to work in all operational areas of customer service, ticketing and food and beverage

• My experience as a Teller allowed me to develop exceptional customer service skills
• I handled cash transactions, maintained accurate records, and resolved customer inquiries promptly and efficiently
• My ability to manage high-stress situations and provide excellent service was recognized and appreciated by both customers and colleagues across to all companies where I was outsourced to work

Roles

• Managed ticketing operations, including the sale and distribution of entrance tickets to visitors.

• Earlier in my career as a security personnel, I ensured the safety and security of premises and personnel, monitored security systems, and responded promptly to emergencies
• My vigilance and dedication to maintaining a secure environment were key to my success in this role

Roles

• Provided clerical support to company employees by copying, faxing.
• Receiving visitors and parents.
• Answering all incoming phones calls
• Arranging official meetings.
• Capturing minutes in meeting.
• Invoicing and registering new students in the system.

Supported in coordinating all Human resource activities like recruitment process, staff training, employee orientation and training, leave management among others.