Overview
Work history
Education
Skills
Languages
Timeline
Generic
Beryl Akinyi Onyango

Beryl Akinyi Onyango

Copenhagen

Overview

9
9
years of professional experience

Work history

Seasonal Customer Service

Moving Talent
Copenhagen
05.2022 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Event Waiter

Nimb Hotel
Copenhagen
09.2021 - 01.2024
  • Communicated effectively with kitchen staff for timely meal preparation.
  • Adapted quickly to changes in menu or event schedule, keeping everything on track.
  • Collaborated effectively with catering team for seamless service delivery.
  • Ensured guest satisfaction by providing excellent service.

Customer Service

Imerco
Vallensbæk
01.2019 - 07.2021
  • Demonstrated strong work ethic, professionalism and the ability to perform well under pressure.
  • Delivered personalized one -on-one customer service experiences to clients of all ages.
  • Handled customers complaints via email and phone call, ensuring timely resolution and customer satisfaction.

Customer service agent

Kenya Airways
Nairobi, Capital Region
01.2016 - 12.2018
  • Performed check-in and check-out procedures for passagers.
  • Collaborated well with other customer agents to deliver consistent service across various platforms.
  • Maintained high standards of professionalism whilst dealing with complex situations.
  • Collaborated cross-functionally to address systemic issues impacting customer satisfaction.

Education

Certificate of Higher Education - Cabin Crew

Pride Center Kenya Airways
Nairobi Kenya
07/2016 - 10/2017

High School Education

HF
Frederiksberg
01/2022 - 06/2023

Bachelor of Science - Nursing

Copenhagen Profession School
Copenhagen
01/2024 -

Skills

  • Calm under pressure
  • Communication skills
  • Knowledge of [Software]
  • Resourcefulness
  • Team player
  • Detail oriented
  • Positive
  • Service minded

Languages

English
Native
Danish
Advanced
Swahili
Native

Timeline

Seasonal Customer Service

Moving Talent
05.2022 - Current

Event Waiter

Nimb Hotel
09.2021 - 01.2024

Customer Service

Imerco
01.2019 - 07.2021

Customer service agent

Kenya Airways
01.2016 - 12.2018

Certificate of Higher Education - Cabin Crew

Pride Center Kenya Airways
07/2016 - 10/2017

High School Education

HF
01/2022 - 06/2023

Bachelor of Science - Nursing

Copenhagen Profession School
01/2024 -

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Beryl Akinyi Onyango