Beryl Akinyi Onyango
Copenhagen
Overview
9
9
years of professional experience
Work history
Seasonal Customer Service
Moving Talent
Copenhagen
05.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Event Waiter
Nimb Hotel
Copenhagen
09.2021 - 01.2024
- Communicated effectively with kitchen staff for timely meal preparation.
- Adapted quickly to changes in menu or event schedule, keeping everything on track.
- Collaborated effectively with catering team for seamless service delivery.
- Ensured guest satisfaction by providing excellent service.
Customer Service
Imerco
Vallensbæk
01.2019 - 07.2021
- Demonstrated strong work ethic, professionalism and the ability to perform well under pressure.
- Delivered personalized one -on-one customer service experiences to clients of all ages.
- Handled customers complaints via email and phone call, ensuring timely resolution and customer satisfaction.
Customer service agent
Kenya Airways
Nairobi, Capital Region
01.2016 - 12.2018
- Performed check-in and check-out procedures for passagers.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Collaborated cross-functionally to address systemic issues impacting customer satisfaction.
Education
Certificate of Higher Education - Cabin Crew
Pride Center Kenya Airways
Nairobi Kenya 07/2016 - 10/2017
High School Education
HF
Frederiksberg 01/2022 - 06/2023
Bachelor of Science - Nursing
Copenhagen Profession School
Copenhagen 01/2024 -
Skills
- Calm under pressure
- Communication skills
- Knowledge of [Software]
- Resourcefulness
- Team player
- Detail oriented
- Positive
- Service minded
Languages
English
Native
Danish
Advanced
Swahili
Native
Timeline
Seasonal Customer Service
Moving Talent
05.2022 - Current
Event Waiter
Nimb Hotel
09.2021 - 01.2024
Customer Service
Imerco
01.2019 - 07.2021
Customer service agent
Kenya Airways
01.2016 - 12.2018
Certificate of Higher Education - Cabin Crew
Pride Center Kenya Airways
07/2016 - 10/2017
High School Education
HF
01/2022 - 06/2023
Bachelor of Science - Nursing
Copenhagen Profession School
01/2024 -