Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Besim Gurra

Besim Gurra

Aalborg

Summary

Dedicated professional with a strong work ethic and physical stamina, experienced in car detailing at Randers Bilpleje. Proven ability to achieve superior results through meticulous attention to detail and exceptional customer service. Adaptable and reliable, with a track record of fostering client relationships and streamlining processes in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Car Detailer

Randers Bilpleje
05.2019 - Current
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Provided exceptional customer service and addressed customer inquiries.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
  • Developed strong relationships with clients, fostering trust in the quality of work provided by our auto detailing services.
  • Contributed to a positive work environment by fostering teamwork and maintaining open lines of communication with colleagues.

HR Intern

Turgut Ozal College
09.2017 - 04.2019
  • Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
  • Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
  • Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
  • Created and updated tracking spreadsheets using MS Excel.
  • Worked with HR team to coordinate company events.
  • Answered phone and performed clerical duties to assist human resources department.
  • Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.

Sales Assistant

GVN Group Tirana
03.2016 - 08.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Education

Master of Science - Environmental Biology

Tirana University
Tirane
09-2018

Skills

  • Goal oriented
  • Physical stamina
  • Strong work ethic
  • Honest and dependable
  • Adaptable and flexible
  • Reliable and responsible

Languages

English
Advanced (C1)
Albanian
Bilingual or Proficient (C2)
Turkish
Intermediate (B1)

Timeline

Car Detailer

Randers Bilpleje
05.2019 - Current

HR Intern

Turgut Ozal College
09.2017 - 04.2019

Sales Assistant

GVN Group Tirana
03.2016 - 08.2017

Master of Science - Environmental Biology

Tirana University

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Besim Gurra