Bjørn Windum Højland
Jægerspris,84
Summary
Results-driven Customer Success Manager with a proven track record of enhancing client satisfaction and loyalty. I excel in understanding customer needs and delivering tailored solutions that drive business growth. Adept at cultivating and maintaining strategic partnerships, I have consistently exceeded targets through effective communication and problem-solving. Possessing a keen understanding of SaaS products, I am committed to ensuring clients maximize the value of their investments. Energetic, empathetic, and solution-oriented, I am passionate about driving customer success and contributing to overall business success.
Overview
13
13
years of professional experience
Work History
Head of Customer Success & Support
Corpay One
12.2022 - Current
- Improved customer satisfaction rates by implementing targeted customer success strategies and providing personalized support.
- Streamlined internal processes to optimize team efficiency and deliver faster results to clients.
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
- Implemented a data-driven approach to continually refine customer success strategies based on client needs and industry trends.
Customer Success Manager
Corpay One
01.2022 - 11.2022
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
Account Manager
Jobindex
11.2018 - 09.2020
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Assistance Coordinator
SOS International
01.2017 - 06.2017
- Assisted clients all over the world when they had to use their travel insurance.
Waiter
Hotel D'angleterre
01.2015 - 01.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Sales assistant
Elgiganten
01.2012 - 01.2015
Sales assistant
Humac
01.2011 - 06.2012
Education
Bachelor - Disaster And Risk Management
Metropol, København
12.2018
Gymnasiel uddannelse -
Fyns HF Kursus, Odense
12.2013
Skills
- Emotional Intelligence
- Conflict Resolution
- Calm Under Pressure
- Supervision and leadership
- Teamwork and Collaboration
- Customer Segmentation
Timeline
Head of Customer Success & Support
Corpay One
12.2022 - Current
Customer Success Manager
Corpay One
01.2022 - 11.2022
Account Manager
Jobindex
11.2018 - 09.2020
Assistance Coordinator
SOS International
01.2017 - 06.2017
Waiter
Hotel D'angleterre
01.2015 - 01.2017
Sales assistant
Elgiganten
01.2012 - 01.2015
Sales assistant
Humac
01.2011 - 06.2012
Bachelor - Disaster And Risk Management
Metropol, København
Gymnasiel uddannelse -
Fyns HF Kursus, Odense
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