Brenda López
Copenhagen
Summary
Experienced and proactive professional with a positive and friendly demeanor, offering 5 years of industry expertise. Continuously seeking opportunities to learn new tools and contribute valuable experience in Norway. Committed to delivering efficient results and providing personalized customer service. Excels in enthusiastic and warm communication across multiple languages, ensuring memorable and enjoyable experiences for all.
Overview
8
8
years of professional experience
Work History
Food Service Assistant
Tivoli
10.2022 - Current
- Handled escalated customer concerns with speed and knowledgeable support.
- Enhanced team productivity by effectively delegating tasks and managing employee schedules.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Purchased food and cultivated strong vendor relationships.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Cultivated warm relationships with regular customers.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Receptionist/Booking Agent
Hostel Sleep in Heaven
06.2022 - 09.2022
- Assisted guests at check-in/out, providing information on various services within hostel.
- Responded to inquiries, bookings and room requests made online, by phone and via email
- Verified customer credit to establish payment method for accommodations.
- Answered guest inquiries, recommending shopping, dining, or entertainment.
- Management of housekeeping staff.
- Bike tour (discovering Copenhagen,freelance guide tour).
Head Receptionist and Manager
HOSTEL MANCINI
06.2017 - 06.2020
- Welcomed visitors with friendly greeting, answered general questions or inquiries, gathered nature of visit and provide a personalized offer/response.
- Resolved customer problems and complaints.
- Administrative task (check-in/out, registration and payments).
- Management of booking from different platforms.
- Providing information on activities in the region and city.
- Organization of group or individual outings (freelance guide tour)
- Maintained a well-organized reception area, contributing to a welcomed atmosphere and positive first impressions.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines( in high season).
- Social media management; events and travel bookings.
Front Desk Receptionist
Private Airbnb
11.2016 - 03.2017
- Management of reservations.
- Coordination of tours and bookings for different recreations.
- Checking the cleanliness and state of delivery of the flats.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Constantly assistant and support through phone and e-mail.
Education
Bachelor of Arts - Cultural Management And History of The Arts.
Universidad Del Salvador
Buenos Aires, Argentina.05.2016
No Degree - Specialization in : Tourism
Universidad Del Salvador
Buenos Aires, Argentina12.2015
Skills
- Eye for detail
- Problem-solving
- Team oriented
- Adaptability and flexibility
- Organized and creative
- Positive attitude and friendly communication skill
- Multitasking and prioritization
- Quick learner
Languages
Spanish
Native language
Italian
Proficient
C2
English
Advanced
C1
French
Intermediate
B1
Danish/Norwegian
Elementary
A2
Hobbies and Interests
- Passionate about culture,animals, nature, and travels.
- Walking or cycling in nature and in the city.
- Tasting and cooking all kind of food and beverages.
- Discovering new places
- Taking photos.
- Learning languages, history, traditions, and arts.
Additional Information
At the same time I have always worked in the cultural-artistic sector as an assistant to gallery directors and personal assistant to artists (managing documentation for artist residencies, finding exhibition spaces, analysing ideas for art exhibitions, supporting artists in their work, etc.).
Timeline
Food Service Assistant
Tivoli
10.2022 - Current
Receptionist/Booking Agent
Hostel Sleep in Heaven
06.2022 - 09.2022
Head Receptionist and Manager
HOSTEL MANCINI
06.2017 - 06.2020
Front Desk Receptionist
Private Airbnb
11.2016 - 03.2017
Bachelor of Arts - Cultural Management And History of The Arts.
Universidad Del Salvador
No Degree - Specialization in : Tourism
Universidad Del Salvador
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