Cecilie Hole
Oslo
Summary
Results-driven Store Manager bringing extensive 17 years experience in Luxury Retail. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Skilled in working under pressure and adapting to new situations. Willingness to take on added responsibilities to meet team goals
Overview
17
17
years of professional experience
Work History
Store Manager
Jimmy Choo
11.2019 - 11.2023
- Effectively managing and leading the boutique and teams to reach targets and KPI's and striving to exceed these by ensuring that the teams are set up for success
- Managing and providing leadership to the teams including interviewing potential candidates, conducting appraisals, performance reviews, providing and organizing training and development, performance management, coaching etc analyzing sales figures to maximise profits and drive store result
- Maintained proper stock management and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- CRM management in order to guarantee data accuracy and analysis
- Ensuring that the teams are providing exceptional standards of customer service and surpassing customer expectations at every opportunity
- Supporting the teams in building, developing and maintaining the client database ensuring repeat visits and customer loyalty
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with the locals to build connections and nurture relationships.
- Dealing with customer queries and complaints to maintain an excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Gucci
01.2013 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Senior Sales Associate
Louis Vuitton
10.2006 - 09.2012
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Greeted customers and provided product advice to increase sales.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Participated in store meetings and product training sessions to understand and sell items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Tourism Studies - Tourism Management
Oslo Tourism College
Oslo08.2003
High School Diploma -
Wang General Studies
Oslo08.2001
Skills
- Customer Service Management
- Retail Inventory Management
- Team Leadership
- Relationship Building and Management
- Multitasking and Organization
- Sales Strategies
- Problem-Solving
- Team Building and Leadership
- Customer Relations
- Outstanding Communication Skills
Languages
Norwegian, Chinese (Cantonese)
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
Store Manager
Jimmy Choo
11.2019 - 11.2023
Assistant Store Manager
Gucci
01.2013 - 10.2019
Senior Sales Associate
Louis Vuitton
10.2006 - 09.2012
Bachelor of Tourism Studies - Tourism Management
Oslo Tourism College
High School Diploma -
Wang General Studies
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