Champa Patra
Kolding,Denmark
Summary
To effectively utilize knowledge and experiences, consider the following strategies: Stay up to date with the latest technologies, trends, and best practices in any field to enhance skills. Maximize digital technology tools (Sales Force, ERP). Practice effective communication skills to clearly convey ideas, concerns, and solutions. Takes on a challenging new role, harnessing interpersonal skills, collaboration, and problem-solving. By implementing such strategies, will be able to leverage knowledge and exposure effectively to achieve both personal and organizational goals.
Overview
16
16
years of professional experience
Work History
Senior Manager- Sales (Business Development)
Securitas India
Kolkata, India
05.2022 - 06.2023
- Negotiated major contracts, achieving favourable terms for the company.
- Built strong partnerships with stakeholders for mutual benefit.
- Managed conflict resolution within teams, ensuring smooth workflow.
- Relationship-building and people skills, along with intuitive nature to uncover strategic opportunities for partner and organizational success.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Monitored health and safety measures for guaranteed compliance.
- Compilation and submission of document as per EOI/RFP/RFQ floated with the tender offering.
- Processing security service agreements.
- Create strategic account plans for a portfolio of clients of varying sizes and industries and actively manage these accounts to expand their partnership.
- Maintain and document activity in Salesforce, maintain a consistent pipeline of prospective opportunities for partnership, and adhere to all internal requirements for documentation, processes, and regulatory requirements.
Manager- Sales (Business Development)
Hicare pest control management service
Kolkata, India
09.2020 - 05.2022
- Developed accurate sales forecasts for improved strategic planning.
- Delivered high-quality products to increase customer satisfaction.
- Coordinated cross-departmental collaboration for improved workflow.
- Designed and implemented training to further develop staff based on business goals.
- Maintain daily report ,new ooportunity and account closing in Salesforce
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
- Develop relationship with corporate.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
Manager- Sales (Business Development)
G4S Secure Solutions (I) Pvt. Ltd.
Kolkata, India
06.2016 - 09.2020
- Execute overall BD strategy by leveraging the solution offering, customer value proposition to target potential customers.
- Execute sales strategy for key & core accounts
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Negotiated contracts with vendors to secure best possible terms.
- Identified opportunities to drive business growth, diversification and expansion.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Influenced key decision-making and established trust with stakeholders.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.
Business Development Executive
Hewlett-Packard Company (Off-role)
Kolkata, India
06.2015 - 06.2016
- Responsibilities include tie-ups with existing customers, lead generation, meeting with corporate and national accounts, maintaining data, and lead management.
- Identified new business opportunities that enhanced growth potential of the company.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
Account Executive
Cushman & Wakefield
Kolkata, India
04.2014 - 06.2015
- Client meetings and site visits, fulfilling property requirements, and developing client relations.
- Conducted regular follow-ups with potential customers, securing new deals.
- Identified opportunities in the market through comprehensive research activities.
- Negotiated contracts on behalf of clients, ensuring best possible terms and conditions.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Created compelling proposals and presentations to secure new business.
Manager Business Operations
Liyans Commerce Pvt. Ltd.
Kolkata, India
08.2012 - 11.2014
- Responsibilities include meeting and acquiring clients, budgeting, documentation, recruitment and training, and administrative tasks.
- Conducted regular staff training sessions, boosting skillsets and job satisfaction.
- Enhanced customer service levels by implementing innovative solutions.
- Identified opportunities for cost reductions whilst maintaining quality standards.
- Cultivated a high-performance work environment through strong leadership skills.
- Participated in strategic planning meetings, contributing valuable insights towards company vision.
Sr. HR Executive
ICODE Customer Management Pvt. Ltd.
Gurgaon, India
04.2011 - 04.2012
- Responsibilities include recruitment, selection, joining and induction, full and final settlement, remuneration, employee relations, and administration.
- Planned and organised corporate events enhancing company culture.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Recruited, hired and trained new employees to optimise profitability.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
- Delivered cost-effective solutions by renegotiating vendor contracts.
Customer Care Executive
TATA AIG ( Customer Care Process )
Kolkata, India
09.2007 - 09.2008
- Responsibilities include calling customers, generating leads, and ensuring customer satisfaction.
- Enhanced customer satisfaction by resolving complaints efficiently.
- Managed high-volume call centre for prompt customer service.
- Boosted company image through efficient problem resolution.
- Escalated complex issues, ensured timely resolution.
- Facilitated positive consumer experience through active listening and empathy.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
Education
M.B.A. in Dual Specialization HR and Marketing - Human Resources AND Sales & Marketing
Global School of Business- New Delhi
India 07.2009 - 07.2011
Post Graduate Program in Planning and Entrepreneurship - undefined
Global School of Business
Bachelor of Arts. - English Hons
IGNOU
India 04.2001 -
Intermediate -
IGNOU
IndiaMatriculation -
K.V Malda, CBSE Board
IndiaSkills
- Business development
- Contract negotiation
- Customer relationship management
- Compliance awareness
- Market research
- Social media marketing
- Microsoft Excel
- Complex problem resolution
- Influencing and negotiating
- Customer service excellence
- Sales forecasting
- Salesforce
- Networking ability
- B2B client management
- Proposal writing
- Email marketing skills
Accomplishments
- Best Employee award received by G4S.
- Miss Fresher's 2009 at Global School of Business, New Delhi
- Best employee award in the process of TATA AIG
- 1st position in Marketing Wizard Competition Organized by the college.
Languages
Danish
Elementary (A2)
English
Fluent
Hindi
Advanced
Bengali
Upper intermediate
Custom
Workshop on entrepreneur at NSIC, New Delhi (Okhla).
Personal Information
- Date of Birth: 02/07/84
- Gender: Female
- Residencial and Work Permit : Denmark
- Marital status: Married (Danish Citizen , Dentist )
Timeline
Senior Manager- Sales (Business Development)
Securitas India
05.2022 - 06.2023
Manager- Sales (Business Development)
Hicare pest control management service
09.2020 - 05.2022
Manager- Sales (Business Development)
G4S Secure Solutions (I) Pvt. Ltd.
06.2016 - 09.2020
Business Development Executive
Hewlett-Packard Company (Off-role)
06.2015 - 06.2016
Account Executive
Cushman & Wakefield
04.2014 - 06.2015
Manager Business Operations
Liyans Commerce Pvt. Ltd.
08.2012 - 11.2014
Sr. HR Executive
ICODE Customer Management Pvt. Ltd.
04.2011 - 04.2012
M.B.A. in Dual Specialization HR and Marketing - Human Resources AND Sales & Marketing
Global School of Business- New Delhi
07.2009 - 07.2011
Customer Care Executive
TATA AIG ( Customer Care Process )
09.2007 - 09.2008
Bachelor of Arts. - English Hons
IGNOU
04.2001 -
Post Graduate Program in Planning and Entrepreneurship - undefined
Global School of Business
Intermediate -
IGNOU
Matriculation -
K.V Malda, CBSE Board
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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