Claude Hermann Ezoua
Bartender
Copenhagen
Summary
I'm hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
I was been then driven Club General Manager with a proven track record at Bloom, where I spearheaded membership growth initiatives, resulting in significant new member acquisition. Expert in hospitality management and operations, I excel in fostering team motivation and excellent communication, leading to higher employee retention and enhanced member satisfaction. Achieved a notable increase in club revenue through innovative marketing strategies.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Club Director
Bloom
12.2021 - 10.2023
- Cultivated partnerships with local businesses and organizations for increased visibility within the community.
- Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.
- Launched successful membership drives that resulted in significant growth in new member acquisition.
- Achieved higher employee retention rates by establishing comprehensive training programs that fostered professional development.
- Analyzed member feedback to identify areas of improvement and implement changes accordingly.
- Increased club revenue by devising effective marketing strategies and promoting club events and offerings.
- Enhanced member satisfaction by implementing innovative programs and services tailored to individual needs.
- Established a positive work culture that promoted teamwork and communication among staff members.
Brand Ambassador
Monin
07.2021 - 10.2023
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Communicated product information with confidence and educated consumers about company.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Conducted consumer surveys and analyzed purchasing trends.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
Bartender
TOA
01.2016 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender Shift Manager
Bloom
01.2021 - 11.2021
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Bachelor of Science - Information Technology
University Felix Houphouet Boigny
Abidjan, Cote D'ivoire 07.2014 - 07.2015
Diplôm in Bar And Mixology - Bartending
Diageo Bar Academy
Abidjan, Cote D'ivoire 01.2016 - 06.2016
DUT - Communications
Intellec Afrique
Abidjan, Cote D'ivoire 09.2010 - 07.2013
CAP -
MARIE BRIZARD
Abidjan, Cote D'ivoire 01.2017 - 04.2017
Skills
Hospitality Management
Accomplishments
- J'ai collaborer avec l'equipe de MONIN FRANCE a develloper le volet marketing la visibilité les formations et aussi augmenter les ventes pendants 3ans en Côte d'ivoire
- Resultat obtenu efficacement avec de meilleur vente des barmans mieux former
Languages
Français
Native language
Danish
Elementary
A2
English
Intermediate
B1
Timeline
Club Director
Bloom
12.2021 - 10.2023
Brand Ambassador
Monin
07.2021 - 10.2023
Bartender Shift Manager
Bloom
01.2021 - 11.2021
CAP -
MARIE BRIZARD
01.2017 - 04.2017
Bartender
TOA
01.2016 - 01.2021
Diplôm in Bar And Mixology - Bartending
Diageo Bar Academy
01.2016 - 06.2016
Bachelor of Science - Information Technology
University Felix Houphouet Boigny
07.2014 - 07.2015
DUT - Communications
Intellec Afrique
09.2010 - 07.2013
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