Connor Kilroy
Aarhus
Summary
Creative and detail-oriented with a passion for uncovering user needs through research and testing. Skilled in translating insights into actionable design solutions and combating complex challenges to create seamless, user-centred experiences that leave a lasting impact.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Digital and Innovation Intern
LNER
London
2025.01 - 2025.03
- Conducted in-depth research and ideation to evaluate the potential value of customer-centric solutions, influencing strategic decision-making at an organisational level.
- Designed, wireframed, and tested innovative concepts, ensuring alignment with user needs.
- Created detailed design briefs focused on enhancing inclusivity and compliance, contributing to improved customer experiences.
- Explored emerging technologies, including AI and voice integration, to develop forward-thinking design approaches.
- Facilitated design thinking workshops to drive collaborative problem-solving and generate actionable solutions.
Bar Service Specialist
Tir Na nÓg,
Aarhus, Denmark
2024.04 - 2025.01
Conductor
Great Western Railway
Exeter, Devon
2018.05 - 2023.08
- Ensured compliance with safety standards and maintained professional train presentation.
- Delivered clear communication to passengers, control teams, and Network Rail to ensure seamless operations.
- Resolved passenger concerns and provided travel assistance during disruptions to enhance the customer experience.
Area Operations Manager
Great Western Railway
Exeter, Devon
2022.05 - 2023.08
- Oversaw the coordination of trains and crew across Devon and Cornwall to ensure reliable service delivery.
- Coordinated service recovery during disruptions, working with Network Rail and station teams to minimise impact.
- Delivered timely updates and implemented solutions to ensure smooth operations.
Customer Service Assistant
Moto Hospitality
Trowell, Nottinghamshire
2016.05 - 2018.05
Video Editor
Emoticast
London
2016.08 - 2017.10
- Created engaging musical GIFs to enhance digital messaging and audience engagement.
- Collaborated with social media teams to align content with branding strategies and audience preferences.
Videographer
Camp Eagle Hill
Livingston, New York
2015.06 - 2015.08
Results Technology Services
Glasgow 2014 Limited
Glasgow, Lanarkshire
2013.12 - 2014.08
- Cross-checked reports for accuracy and ensured timely distribution to clients.
- Resolved technical issues, such as printer malfunctions, to avoid delays in report delivery.
- Coordinated distribution across multiple sites, maintaining efficiency under strict deadlines.
Education
Academy Profession - Multimedia Design
Erhvervsakademi Aarhus | Business Academy Aarhus
Aarhus 2023.08 - 2025.06
Bachelor of Arts - Media Production
University of Derby
Derby07.2017
Bachelor of Technology (BTech) - Networking and Systems Support
Chesterfield College
Chesterfield07.2013
Skills
- Adobe Creative Cloud
- Problem-solving skills
- Strategic thinking and analysis
- Customer satisfaction and experience management
- Self-motivation and adaptability
- Collaboration and effective communication
- Attention to detail and organisation
- Flexibility in dynamic environments
Languages
Danish
Elementary (A2)
Timeline
Digital and Innovation Intern
LNER
2025.01 - 2025.03
Bar Service Specialist
Tir Na nÓg,
2024.04 - 2025.01
Academy Profession - Multimedia Design
Erhvervsakademi Aarhus | Business Academy Aarhus
2023.08 - 2025.06
Area Operations Manager
Great Western Railway
2022.05 - 2023.08
Conductor
Great Western Railway
2018.05 - 2023.08
Video Editor
Emoticast
2016.08 - 2017.10
Customer Service Assistant
Moto Hospitality
2016.05 - 2018.05
Videographer
Camp Eagle Hill
2015.06 - 2015.08
Results Technology Services
Glasgow 2014 Limited
2013.12 - 2014.08
Bachelor of Arts - Media Production
University of Derby
Bachelor of Technology (BTech) - Networking and Systems Support
Chesterfield College