Daniel Steen Andersen
Horsens
Summary
Dynamic and results-driven professional based in Horsens, distinguished by a strong competitive spirit and a deep passion for sports. Committed to excellence through active participation in divisional teams at Horsens Golf Club, consistently competing at a high level in Denmark's second division. Engagement in diverse activities, particularly with the Baltimore Ravens, fuels an unwavering drive for success. This relentless pursuit of achievement permeates all aspects of life, fostering a focus on continuous improvement and the attainment of ambitious goals.
Overview
8
8
years of professional experience
Work History
Customer Success Partner - Lifestyle/Retail Vertical
A.P. Moller Maersk
Aarhus, Denmark
09.2023 - Current
- Developed competitive pricing strategies to enhance bid success rates.
- Internal 'squid' in tender season to align all relevant parties.
- Managed key client relationships, fostering collaboration and ensuring alignment with business objectives.
- Mentored junior staff, promoting knowledge sharing and professional growth within the organization.
- Self-motivated, with a strong sense of personal responsibility.
- Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
- Maintained up-to-date knowledge of industry best practices through regular participation in professional development events and workshops related to tender management processes.
- Responsible for 3 of the most well known Brands in Denmark
Customer Success Partner/Twill Growth Ninja
A.P. Moller Maersk
Aarhus, Denmark
03.2022 - 09.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to streamline communication processes.
- Utilized CRM software to track customer interactions and improve response times.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Streamlined the customer onboarding process for improved retention rates and long-term loyalty.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
- Responsible for the full customer catalogue in Denmark. 100+ Customer
Coordinator
ScanStore Packaging A/S
Middelfart, Denmark
04.2021 - 02.2022
- Coordinator of sales, procurement, production planning, complaints and customer service.
- Responsible for the entire company's customer portfolio. 100+ Customers
- Coordinated packaging operations to ensure timely delivery and compliance with quality standards.
- Developed workflows to enhance efficiency in production processes and reduce bottlenecks.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Maintain long-term sales relationships with current customers.
- Focus on financial levers such as prices, margins, expenses so that optimal business decisions can be made.
Talent developer
AGF Svømning
Aarhus, Denmark
08.2020 - 03.2021
- Developed and implemented engaging swim lesson plans for diverse skill levels. 8 Swim sessions + 4 Gym session per week.
- Fostered a positive environment that encouraged teamwork, discipline, and respect among swimmers of all ages.
- Mentored junior coaches, fostering a collaborative team environment.
- Strengthened team cohesion with well-planned bonding activities, fostering a supportive environment for individual growth.
- Evaluated swimmer progress, providing tailored feedback to enhance performance.
- Organized and executed swim meets, ensuring smooth operations and athlete readiness.
- Collaborated with parents to communicate swimmer development and address concerns.
- Conducted regular meetings with athletes and their parents to discuss progress, address concerns, and set goals for future growth.
- Developed age-appropriate training programs for diverse skill levels to enhance swimmer performance.
2nd team Coach
Horsens Svømmeklub
Horsens, Denmark
08.2019 - 07.2020
- The competition coach has an independent responsibility for the planning, training and development of the teams and athletes responsible.
- Developed training programs to enhance swimmer performance and technique. 10 swim lesson + 3 Gym lesson per week
- Conducted regular assessments to track team progress and identify improvement areas.
- Fostered a positive team environment through effective communication and collaboration.
- Mentored junior coaches to build skills and confidence in coaching methodologies.
- Organized competitive events, ensuring smooth operations and athlete readiness.
- Collaborated with parents and stakeholders to promote club activities and goals.
- Prepared athletes for special competitions and tournaments.
- Developed strong relationships with each team member, understanding their unique motivations and challenges to provide tailored support accordingly.
Graduate Sales/Customer Service Coordinator
Amcor Flexibles Horsens
Horsens, Denmark
08.2017 - 07.2019
- Coordinated customer service operations to enhance response times and improve client satisfaction.
- Implemented process improvements that streamlined communication between departments, increasing overall efficiency.
- Analyzed customer feedback to identify trends and drive proactive adjustments in service delivery strategies.
- Developed training materials for new hires, ensuring adherence to company standards and procedures.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. 80 Customers
Education
Tradeassistant Specialized in Sales - Sales
Aarhus Business College
Aarhus, Denmark04-2019
Care Pro 2.0 - Customer Service
A.P. Moller Maersk
Aarhus, Denmark10-2022
EUX Business - Business Education
Learnmark Horsens
Horsens, Denmark01-2017
Swimming's Coach Education - Physical Education Teaching And Coaching
Dansk Svømmeunion
Esbjerg, Denmark01-2016
Skills
- Customer relationship building
- Contract negotiation
- Strategic planning
- Collaborative stakeholder relations
- Client relationship management
- Client account management
- Business development
- Results-driven mentality
Accomplishments
- Achieved Star Award @ A.P. Moller Maersk through effectively helping with Sales Calls via CRM information resulting in additional business for Twill DK.
- Competitive swimmer at high national level. European Champion for Juniors, Danish Record, qualifying for European and World Championships
Timeline
Customer Success Partner - Lifestyle/Retail Vertical
A.P. Moller Maersk
09.2023 - Current
Customer Success Partner/Twill Growth Ninja
A.P. Moller Maersk
03.2022 - 09.2023
Coordinator
ScanStore Packaging A/S
04.2021 - 02.2022
Talent developer
AGF Svømning
08.2020 - 03.2021
2nd team Coach
Horsens Svømmeklub
08.2019 - 07.2020
Graduate Sales/Customer Service Coordinator
Amcor Flexibles Horsens
08.2017 - 07.2019
Tradeassistant Specialized in Sales - Sales
Aarhus Business College
Care Pro 2.0 - Customer Service
A.P. Moller Maersk
EUX Business - Business Education
Learnmark Horsens
Swimming's Coach Education - Physical Education Teaching And Coaching
Dansk Svømmeunion
Personal Information
- Age: 29
- Marital Status: Married
Competences
15, Elite sports, CX & Sales, Coordination, Goal setting, Structure/prioritisation, Negotiation level, Writing and speech
Family
Educator at a kindergarten specializing in learning through activities, dog
Sports Interest
sports nerd, Baltimore Ravens
Personality
result-oriented, competitive, motivated, structured, positive, responsible, open, honest, loyal, losing
Interests
- Golf
- Crossfit
- Padel