Deepak Adhikari
M.sc. Electrical Engineer-Sweden, Salesforce Administrator
Høje Taastrup
Summary
Telecommunications & Electronics engineering graduate with a Master's degree and 2X certification as a Salesforce Administrator. Proficient in CRM configuration, optimization, system automation, and scaling up Salesforce solutions. Skilled in Salesforce platform management and CRM optimization, leveraging expertise in system customization to enhance user experience and operational efficiency through configuration, process automation, and cross-functional collaboration for digital transformation. Strong understanding of process automation, data integrity, and user training techniques. Committed to staying up-to-date with new technologies and advancements. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.
Overview
13
13
years of professional experience
2
2
Certifications
4
4
Languages
Work History
IT Volunteer
Rødekors.dk
02.2025 - Current
- Management of SharePoint, managed access, archiving, GDPR.
- IT assistance for departments & National Office partnership.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained employees on new technologies, increasing competency levels across the organization.
Community Coordinator & Educator
Volunteer Position
01.2023 - Current
- Supported local initiatives through event coordination, community outreach, and fundraising.
- Acted as a liaison between residents and management, facilitated inclusive forums, and managed social media to boost engagement.
- Contributed to improved participation, compliance, and visibility of community programs.
Freelance Salesforce Administrator
Freelance
02.2018 - Current
- Architected and implemented custom Salesforce solutions for multiple clients, improving CRM efficiency by 30%.
- Designed data models and object relationships to optimize Salesforce CPQ for pricing automation.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Integrated Salesforce with AirCall, HubSpot, and other third-party tools to streamline customer interactions.
Salesforce Administrator
Keepit A/S
08.2020 - 03.2025
- Configured user roles, profiles and permission sets. Designed custom objects, fields, validation rules, custom formula fields and page layouts, improving data entry efficiency.
- Led CRM transformation efforts, implementing Salesforce Flow and automation tools to enhance business processes.
- Managed Salesforce Health Check & Optimizer, ensuring system scalability and security compliance.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Improved customer success team efficiency by 30% through strategic UI/UX customizations.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
- Collaborated with IT & Sales teams to deploy system enhancements, increasing outreach efficiency by 20%.
Database Administrator
Internection AB, (GameShop.se)
07.2012 - 02.2014
- Managed and maintained core databases manually, ensuring data integrity after the discontinuation of official support tools.
- Updated and optimized database tables, adding new sales items, images, and metadata to maintain e-commerce functionality.
- Troubleshot and resolved database issues without management software, manually executing queries and maintaining server stability.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Built databases and table structures for web applications.
Education
Master of Science - Telecommunication & Wireless Comm. Engineering
Blekinge Institute of Technology
Karlskrona, Sweden 04.2001 -
Bachelor of Science - Electronics & Communication Engineering
Tribhuvan University
Kathmandu, Nepal 04.2001 -
Skills
Project Management
Cross-Functional Collaboration
User Training
Salesforce Flow Automation
Salesforce Administration
Salesforce CPQ optimization
Data Analysis (Power BI)
Database Administration - SQL
Data visibility configurations
Management of SharePoint
Access Management
IT assistance for departments
Teamwork and collaboration
Problem-solving
Attention to detail
Adaptability and dependability
Operations support
Equipment installation
Customer service
Active listening
Marketing communications
Oral and writing communication
Customer relationship management (CRM)
Business process improvement
Data analytics
Certification
Certified Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Volunteer
Rødekors.dk
02.2025 - Current
Certified Platform App Builder
04-2023
Community Coordinator & Educator
Volunteer Position
01.2023 - Current
Certified Administrator
03-2021
Salesforce Administrator
Keepit A/S
08.2020 - 03.2025
Freelance Salesforce Administrator
Freelance
02.2018 - Current
Database Administrator
Internection AB, (GameShop.se)
07.2012 - 02.2014
Master of Science - Telecommunication & Wireless Comm. Engineering
Blekinge Institute of Technology
04.2001 -
Bachelor of Science - Electronics & Communication Engineering
Tribhuvan University
04.2001 -