Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
BusinessDevelopmentManager
Deepak Adhikari

Deepak Adhikari

M.sc. Electrical Engineer-Sweden, Salesforce Administrator
Høje Taastrup

Summary

Telecommunications & Electronics engineering graduate with a Master's degree and 2X certification as a Salesforce Administrator. Proficient in CRM configuration, optimization, system automation, and scaling up Salesforce solutions. Skilled in Salesforce platform management and CRM optimization, leveraging expertise in system customization to enhance user experience and operational efficiency through configuration, process automation, and cross-functional collaboration for digital transformation. Strong understanding of process automation, data integrity, and user training techniques. Committed to staying up-to-date with new technologies and advancements. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.

Overview

13
13
years of professional experience
2
2
Certifications
4
4
Languages

Work History

IT Volunteer

Rødekors.dk
02.2025 - Current
  • Management of SharePoint, managed access, archiving, GDPR.
  • IT assistance for departments & National Office partnership.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Trained employees on new technologies, increasing competency levels across the organization.

Community Coordinator & Educator

Volunteer Position
01.2023 - Current
  • Supported local initiatives through event coordination, community outreach, and fundraising.
  • Acted as a liaison between residents and management, facilitated inclusive forums, and managed social media to boost engagement.
  • Contributed to improved participation, compliance, and visibility of community programs.

Freelance Salesforce Administrator

Freelance
02.2018 - Current
  • Architected and implemented custom Salesforce solutions for multiple clients, improving CRM efficiency by 30%.
  • Designed data models and object relationships to optimize Salesforce CPQ for pricing automation.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Integrated Salesforce with AirCall, HubSpot, and other third-party tools to streamline customer interactions.

Salesforce Administrator

Keepit A/S
08.2020 - 03.2025
  • Configured user roles, profiles and permission sets. Designed custom objects, fields, validation rules, custom formula fields and page layouts, improving data entry efficiency.
  • Led CRM transformation efforts, implementing Salesforce Flow and automation tools to enhance business processes.
  • Managed Salesforce Health Check & Optimizer, ensuring system scalability and security compliance.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Improved customer success team efficiency by 30% through strategic UI/UX customizations.
  • Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
  • Collaborated with IT & Sales teams to deploy system enhancements, increasing outreach efficiency by 20%.

Database Administrator

Internection AB, (GameShop.se)
07.2012 - 02.2014
  • Managed and maintained core databases manually, ensuring data integrity after the discontinuation of official support tools.
  • Updated and optimized database tables, adding new sales items, images, and metadata to maintain e-commerce functionality.
  • Troubleshot and resolved database issues without management software, manually executing queries and maintaining server stability.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Built databases and table structures for web applications.

Education

Master of Science - Telecommunication & Wireless Comm. Engineering

Blekinge Institute of Technology
Karlskrona, Sweden
04.2001 -

Bachelor of Science - Electronics & Communication Engineering

Tribhuvan University
Kathmandu, Nepal
04.2001 -

Skills

Project Management

Certification

Certified Administrator

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

IT Volunteer

Rødekors.dk
02.2025 - Current
Certified Platform App Builder
04-2023

Community Coordinator & Educator

Volunteer Position
01.2023 - Current
Certified Administrator
03-2021

Salesforce Administrator

Keepit A/S
08.2020 - 03.2025

Freelance Salesforce Administrator

Freelance
02.2018 - Current

Database Administrator

Internection AB, (GameShop.se)
07.2012 - 02.2014

Master of Science - Telecommunication & Wireless Comm. Engineering

Blekinge Institute of Technology
04.2001 -

Bachelor of Science - Electronics & Communication Engineering

Tribhuvan University
04.2001 -

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Deepak AdhikariM.sc. Electrical Engineer-Sweden, Salesforce Administrator