Hi, I’m
Deepak Jirel
Operation Manager
Aalborg
Summary
Dynamic Operations Manager with a proven track record at Swarga Heritage Hotel, enhancing guest satisfaction through innovative feedback protocols. Skilled in performance monitoring and team leadership, I successfully increased TripAdvisor ratings within six months while fostering a culture of excellence and collaboration among staff.
Overview
9
years of professional experience
5
Languages
Work History
Swarga Heritage Hotel
Operations Manager
01.2025 - 08.2025
Job overview
- Increased TripAdvisor rating from 5 stars within 6 months by implementing a new guest feedback protocol.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Kantipur Village Hotel
Front Office Manager
01.2024 - 12.2024
Job overview
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Anupam Foodland and Banquet
Food and Beverage Manager
01.2023 - 12.2023
Job overview
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Jwagal Banquet
Kitchen Prep Cook
03.2022 - 09.2022
Job overview
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Demonstrated versatility by adapting quickly to new recipes or changes in menu requirements.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
DanRan Japanese Restaurant
Senior Waiter
05.2021 - 02.2022
Job overview
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
Hotel Mulberry
Front Office Supervisor
04.2017 - 11.2019
Job overview
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Brigh Center Hotel
Intern in China
04.2016 - 10.2016
Job overview
- Worked in Restaurant as a waiter for 1 month.
- Worked as a concierge for 5 months in the reception as I learned basic Chinese and supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Ritz Hospitality CollegeBalkumari, Lalitpur
Bachelor in Hotel Management from Hotel Management
04.2001
University Overview
- Graduated with 3.86 GPA
- Dean's List, 2017
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Team leadership
Timeline
Operations Manager
Swarga Heritage Hotel
01.2025 - 08.2025
Front Office Manager
Kantipur Village Hotel
01.2024 - 12.2024
Food and Beverage Manager
Anupam Foodland and Banquet
01.2023 - 12.2023
Kitchen Prep Cook
Jwagal Banquet
03.2022 - 09.2022
Senior Waiter
DanRan Japanese Restaurant
05.2021 - 02.2022
Front Office Supervisor
Hotel Mulberry
04.2017 - 11.2019
Intern in China
Brigh Center Hotel
04.2016 - 10.2016
Ritz Hospitality College
Bachelor in Hotel Management from Hotel Management
04.2001