Desmond Abutige Ezia
Copenhagen ,84
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams, expert in prioritizing tasks and optimizing workflows. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Bringing 5+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scrum Master
MTN SOUTH AFRICA
Johannesburg, Johannesburg
07.2023 - 05.2024
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
- Assisted with release planning and coordinated efforts between multiple teams working on related projects.
- Developed training materials to educate stakeholders about agile methodologies.
- Acted as a servant leader to the development team by removing impediments and resolving conflicts.
- Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
- Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
- Kept up-to-date with industry trends in agile software development methods.
- Assessed team metrics and worked to drive improvements and innovate new approaches.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Maintained close connection with project personnel to quickly identify and resolve problems.
Safe Scrum Master
Amazon Development Center
Berlin
02.2022 - 12.2022
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Researched current trends to stay knowledgeable in Scrum methods.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Negotiated and managed project budgets to meet goals.
- Generated reports for IT project progress and performance.
- Facilitated adoption of Agile/Scrum methodology in previously waterfall-driven organization, resulting in 40% increase in team
productivity and 50% reduction in time-to-market for new products - Collaborated with cross-functional teams to identify and implement process improvements, resulting in 15% increase in team efficiency and 20% reduction in defects
- Successfully facilitated 20+ Sprint Planning, Sprint Review, Sprint Retrospective, and Daily Stand-up meetings, resulting in an
average team efficiency improvement of 15%.
Scrum Master
IHS
DOUALA
01.2019 - 12.2021
- Coached over 10 teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Led backlog refinements, sprint reviews and planning meetings to promote full team engagement which contributed to over 10% increase in productivity.
- Applied agile methodology to shorten cycle time and achieve target margins by 15%.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Researched current trends to stay knowledgeable in Scrum methods.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Evangelized Agile as strategic asset of culture and business value.
- Worked to provide continuous improvement for product development lifecycle.
- Led cross-functional teams to successfully complete IT projects.
- Resolved staff conflicts and identified potential areas of improvement.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Established and enforced project timelines and deadlines.
- Assessed and analysed customer requirements to develop effective IT project plans.
- Communicated project updates to stakeholders at all levels.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
- Applied agile methodology to shorten cycle time and achieve target margins
- Led sprint reviews and planning meetings to promote full team engagement
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
- Developed and implemented training program for new team members, resulting in 50% reduction in on-boarding time and increased consistency in Agile/Scrum practices across organization.
- Successfully directed team of 8 members through development and delivery of software product using Agile/Scrum methodology, resulting in 25% increase in customer satisfaction ratings.
Assistant Project Coordinator/Scrum Master
African Development Bank
Yaounde
01.2017 - 12.2019
- Conducted research and gathered key information for use in upcoming project planning.
- Oversaw workflow and conducted month-end reconciliation of jobs.
- Coordinated meetings with all pertinent parties and set up remote calls using teams or zoom.
- Guided project team staff to drive project success.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Arranged travel and accommodation for team members and project partners.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assisted with on-boarding newly hired staff members and coached on task prioritisation.
- Responded to requests for information on materials to inquiring parties.
- Successfully guided project to develop new product feature, resulting in 20% increase in customer satisfaction and 15% increase in revenue.
- Developed and implemented project risk management process, resulting in 75% reduction in project risks.
Customer Service Representative
MTN
doula
03.2016 - 12.2016
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Advanced Diploma in Teachers Education - High School Teaching
University College Lillebaelt
DenmarkDiploma - Project Management
Pan African Institute Of Buea
BueaBachelor of Science - Management Science
University of Buea
BueaSkills
- P>Agile Coaching
- P>Complaint resolution
- P>Project management
- P>Administrative support
- P>Strong communication skills
- P>Process improvement
- P>Creative problem solving
- P>Service standard compliance
- P>Capacity planning
- P>Servant Leader
- P>Requirements gathering
- P>JIRA, Azure DevOps,
- P>MS Office: Excel, word,
- P>Kanban
- P>Team building
Affiliations
- Society of Human Resource Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and and introduce working agreements which led to future conflict resolutions.
- Achieved frequent team communication by introducing Team on teams chatroom where we interact on a personal level while working on task out of office hours.
- Collaborated with team of 7 in the development of Financial control software on for projects carried out in central Africa
- Supervised team of 10 staff members.
Languages
- ENGLISH
- FRENCH
- DANISH
Certification
- Certified Project Manager
- Professional Scrum master
Timeline
Scrum Master
MTN SOUTH AFRICA
07.2023 - 05.2024
Safe Scrum Master
Amazon Development Center
02.2022 - 12.2022
Scrum Master
IHS
01.2019 - 12.2021
Assistant Project Coordinator/Scrum Master
African Development Bank
01.2017 - 12.2019
Customer Service Representative
MTN
03.2016 - 12.2016
Advanced Diploma in Teachers Education - High School Teaching
University College Lillebaelt
Diploma - Project Management
Pan African Institute Of Buea
Bachelor of Science - Management Science
University of Buea
- Certified Project Manager
- Professional Scrum master
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