Summary
Overview
Work History
Education
Skills
Timeline
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Devi Kala Rai

Devi Kala Rai

Restaurant Manager
Valby

Summary

Dedicated and motivated hospitality professional with a proven track record of growth from Barista and Waiter to Restaurant Manager. Experienced in delivering exceptional customer service, managing daily operations, leading teams, and optimizing business performance. Skilled in staff training, inventory management, and ensuring a high-quality dining experience. Passionate about driving efficiency, increasing profitability, and fostering a positive work environment. Seeking to leverage leadership skills and industry expertise to further contribute to a dynamic hospitality business.

Overview

7
7
years of professional experience

Work History

RESTAURANT MANAGER

NAMASTE RESTAURANT KAJEN
05.2024 - Current


  • Managed daily operations, including staff coordination, inventory control, and vendor relations to ensure authentic and efficient service.
  • Monitored food quality, hygiene standards, and kitchen workflows to maintain traditional flavors and compliance with safety regulations.
  • Trained and motivated staff in customer service, menu knowledge, and cultural dining etiquette to enhance guest experiences.
  • Developed promotional strategies, handled customer feedback, and optimized revenue through upselling and cost control measures.

MANAGER

MARCELLA PIZZA AND PASTA
11.2022 - 04.2024
  • Oversaw daily operations, including staff scheduling, inventory management, and supplier orders to ensure smooth service.
  • Maintained high standards of food quality, hygiene, and customer satisfaction through training and supervision.
  • Managed financial aspects, including budgeting, cost control, and sales reporting to maximize profitability.
  • Resolved customer complaints, optimized workflows, and implemented strategies to enhance dining experiences.

ALL ROUNDER

BUKA BAKERY
07.2022 - 10.2022
  • Prepared and served coffee, baked goods, and light meals while maintaining high-quality standards.
  • Assisted in baking, packaging, and displaying pastries, bread, and desserts for daily sales.
  • Managed customer orders, cash handling, and POS operations with accuracy and efficiency.
  • Maintained cleanliness of the café, including dining areas, display counters, and kitchen equipment.

SENIOR BARISTA AND ALL ROUNDER

NIMTO BAKERY CAFE AND RESTAURANT
08.2019 - 06.2022
  • Led coffee preparation and service, ensuring consistent quality in espresso-based drinks, pour-overs, and specialty beverages.
  • Trained and supervised junior baristas and waitstaff in brewing techniques, customer service, and workflow efficiency.
  • Managed inventory, ordered coffee supplies, and maintained equipment to ensure smooth operations.
  • Assisted in floor management, including table service, order taking, and resolving customer concerns promptly.
  • Handled cashier duties, reconciled daily sales, and ensured accurate POS transactions.

BARISTA AND WAITER

LOFT LOUNGE AND BAR
12.2018 - 06.2019
  • Prepared and served high-quality coffee beverages, including espresso, cappuccinos, and lattes.
  • Provided excellent customer service by taking orders, serving food and drinks, and addressing guest requests.
  • Operated and maintained coffee machines, grinders, and other equipment.
  • Maintained cleanliness and organization of the café/dining area, including tables, counters, and workstations.
  • Handled cash transactions, processed payments, and balanced the cash register.

Education

High School Diploma -

KARFOK HIGHER SECONDARY SCHOOL
ILLAM, NEPAL
04.2001 -

Skills

ENGLISH LANGUAGE

Timeline

RESTAURANT MANAGER

NAMASTE RESTAURANT KAJEN
05.2024 - Current

MANAGER

MARCELLA PIZZA AND PASTA
11.2022 - 04.2024

ALL ROUNDER

BUKA BAKERY
07.2022 - 10.2022

SENIOR BARISTA AND ALL ROUNDER

NIMTO BAKERY CAFE AND RESTAURANT
08.2019 - 06.2022

BARISTA AND WAITER

LOFT LOUNGE AND BAR
12.2018 - 06.2019

High School Diploma -

KARFOK HIGHER SECONDARY SCHOOL
04.2001 -

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Devi Kala RaiRestaurant Manager