Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Dhanalakshmi Prabhusurya

Customer Service Analyst
Herlev,84

Summary

Customer service and compliance professional with a strong track record in managing client relationships, ensuring operational excellence, and driving process improvements. Experienced in working within international, high-pressure environments across financial services and sales operations. Skilled in order and returns handling, issue resolution, and cross-functional collaboration with supply chain and logistics teams. Adept at using data insights to optimize workflows and enhance customer satisfaction. Currently advancing ERP knowledge with Microsoft Dynamics 365 certification. Known for being self-motivated, solution-oriented, and committed to delivering timely, accurate, and customer-centric service.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Customer Service & Sales Consultant

Prosegur Change
02.2024 - Current
  • Greet and assist customers promptly and courteously, ensuring a positive experience.
  • Build and maintain long-term customer relationships to foster loyalty and repeat business.
  • Adapt to shift work efficiently and handle high volumes of transactions with accuracy and attention to detail.
  • Ensure daily operational excellence to deliver outstanding customer service while achieving targeted revenue goals.
  • Follow up on online orders to ensure timely completion, accurate transactions, and on-time delivery.
  • Manage customer inquiries promptly and accurately, providing effective solutions.
  • Consistently ranked among the top revenue generators in my team
  • Strive for continuous improvement of processes and KPIs
  • Develop and improve Customer Service strategies (together with Airport Manager)
  • Collaborated with management to improve service quality based on customer feedback.

FX Sales & Tax Free Consultant

Global Exchange
04.2023 - 01.2024
  • Played a key role in delivering daily excellence in customer operations.
  • Collaborate closely with multiple departments, including Planet Tax Free and Customs
  • Be a cornerstone in Global Exchange continuous drive for operational excellence.
  • Influence goes beyond daily tasks to shape overall business success
  • High Service Orientation


Personal Banker & Relationship Manager

Axis Bank Ltd
06.2008 - 04.2016
  • Served as the main contact for key customers, building long-term relationships based on trust and reliability.
  • Handled daily operations including Cash order processing, delivery coordination, and accurate documentation.
  • Managed invoices, returns, and credits, ensuring minimal errors and faster resolution of issues.
  • Responded to customer queries quickly and effectively, maintaining high service standards.
  • Took part in customer improvement projects to enhance daily service experience.
  • Collaborated with clients to improve planning and forecasting, helping them avoid stock issues.
  • Worked closely with internal teams (Sales, Supply, Logistics) to solve problems and deliver solutions.
  • Communicated and followed up on action plans when customer or supply issues occurred.
  • Focused on improving service processes and KPIs for better efficiency and customer satisfaction.
  • Supported the Customer Service Manager in developing strategies to enhance service quality.

Education

MBA -

Sengunthar College of Arts and Science

Bachelor of Commerce - undefined

Government Arts and Science College

Skills

  • Customer Relationship Management
  • Order, Invoice & Returns Handling
  • Issue Resolution & Complaint Handling
  • Inventory Optimization
  • Timely and Accurate Response to Customer Inquiries
  • On-Time Delivery & Service Excellence
  • Cross-Functional Team Collaboration
  • Analytical Thinking
  • Root Cause Analysis

Awards

  • Best Branch Employee for Customer Service, 2011
  • Top Regional Sales, 2014

Timeline

Customer Service & Sales Consultant

Prosegur Change
02.2024 - Current

FX Sales & Tax Free Consultant

Global Exchange
04.2023 - 01.2024

Personal Banker & Relationship Manager

Axis Bank Ltd
06.2008 - 04.2016

Bachelor of Commerce - undefined

Government Arts and Science College

MBA -

Sengunthar College of Arts and Science

Similar Profiles

CREATE PROFILE
Dhanalakshmi PrabhusuryaCustomer Service Analyst