DIANKO MAMADOU
Dakar
Summary
Accomplished Pharmacist Branch Manager with a proven track record at DUOPHARM, excelling in patient education and workflow optimization. Demonstrated expertise in pharmaceutical knowledge and drug inventory management, alongside strong skills in training and mentoring. Achieved significant improvements in pharmacy operations, enhancing efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Pharmacist Branch Manager
DUOPHARM
03.2022 - Current
- Led Cross-Functional Team Initiatives: Manage and lead a team of pharmacists and supply chain staff, ensuring smooth daily operations and fostering a collaborative environment to achieve department goals.
- Enhanced Stock Management Efficiency: Implemented streamlined stock management protocols that improved stock rotation and reduced expiry-related losses.
- Optimized Distribution Processes: Spearheaded initiatives to improve order fulfillment speed and accuracy, ensuring timely deliveries to pharmacies and healthcare facilities.
- Strengthened Compliance Standards: Maintained stringent adherence to regulatory and quality standards, ensuring all pharmaceutical products meet national guidelines before distribution.
Reception Manager Pharmacist
DUOPHARM
01.2020 - 01.2022
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Streamlined Inventory Management: Oversaw inventory accuracy through routine stock checks, reducing inventory variances by X% and improving stock reliability.
- Conducted Comprehensive Inventory Audits: Led regular audits and reconciliations to ensure compliance with company standards and reduce discrepancies.
- Implemented Efficient Stock Protocols: Developed and implemented stock handling protocols that minimized wastage and improved shelf-life management, enhancing overall stock quality and availability.
Assistant Pharmacist, Stock Manager
DUOPHARM
01.2018 - 01.2020
- Safeguarded sensitive patient information through strict adherence to HIPAA guidelines while handling medical records and personal data entry tasks.
- Supported disease prevention efforts by administering vaccinations under the supervision of a pharmacist when required.
- Provided excellent customer service, addressing questions and concerns about medications and health conditions.
- Streamlined workflow processes by assisting in the management of pharmacy staff schedules and task assignments.
- Streamlined Inventory Management: Oversaw inventory accuracy through routine stock checks, reducing inventory variances by X% and improving stock reliability.
- Conducted Comprehensive Inventory Audits: Led regular audits and reconciliations to ensure compliance with company standards and reduce discrepancies.
- Implemented Efficient Stock Protocols: Developed and implemented stock handling protocols that minimized wastage and improved shelf-life management, enhancing overall stock quality and availability.
Assistant Pharmacist
Nelson Mandela Pharmacy
01.2016 - 12.2016
- Safeguarded sensitive patient information through strict adherence to HIPAA guidelines while handling medical records and personal data entry tasks.
- Supported disease prevention efforts by administering vaccinations under the supervision of a pharmacist when required.
- Provided excellent customer service, addressing questions and concerns about medications and health conditions.
- Maintained a high level of accuracy in medication dispensing by diligently double-checking labels, dosages, and drug interactions before customer handoff.
- Supported Pharmacy Operations: Assisted in day-to-day pharmacy operations, providing support for inventory management, dispensing, and customer service.
- Ensured Customer Satisfaction: Provided knowledgeable guidance to customers on medication usage and health practices, contributing to improved customer satisfaction and trust.
- Monitored Medication Storage: Maintained accurate and safe storage practices, ensuring compliance with regulatory standards and promoting medication integrity.
Education
M.D. - Supply Chain Management
African Management Institute (IAM)
Dakar, Senegal06-2019
Ph.D. - Pharmacy
Cheikh Anta DIOP
Dakar, Senegal06-2017
Skills
- Supply Chain Optimization
- Pharmaceutical Operations Management
- Inventory Control and Warehouse Management
- Process Improvement and Quality Assurance
- Vendor and Supplier Relationship Management
- Data-Driven Decision Making
- Regulatory Compliance
- Team Leadership and Training
- ERP Systems Proficiency
Technical Skills
- Microsoft Office Pack : (Excel for data analysis)
- AS400 : (ERP Systems Proficiency
Languages
French
Native language
English
Upper intermediate
B2
Timeline
Pharmacist Branch Manager
DUOPHARM
03.2022 - Current
Reception Manager Pharmacist
DUOPHARM
01.2020 - 01.2022
Assistant Pharmacist, Stock Manager
DUOPHARM
01.2018 - 01.2020
Assistant Pharmacist
Nelson Mandela Pharmacy
01.2016 - 12.2016
M.D. - Supply Chain Management
African Management Institute (IAM)
Ph.D. - Pharmacy
Cheikh Anta DIOP
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