Summary
Overview
Work History
Education
Skills
Timeline
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DIVYA PAWAN SRIVASTAVA

Herlev,84

Summary

ServiceNow Solution Consultant with over 5 years of experience at LTImindtree, specializing in ITSM process optimization and service delivery enhancement. Proven expertise in ServiceNow development and business analysis, with a strong focus on stakeholder collaboration and problem-solving. Led successful implementation of the Employee Center, resulting in improved employee experience and operational efficiency.

Overview

7
7
years of professional experience

Work History

ServiceNow Consultant in NETS

LTImindtree
Copenhagen
09.2022 - Current
  • Company Overview: LTIMindtree Payroll, Copenhagen, Denmark.
  • I have played a pivotal role in implementing and optimizing ITSM processes, ensuring seamless service delivery and support.
  • Designed an intake process, improving team workflow efficiency. Implemented Scrum Agile methodology in ServiceNow, enhancing project management practices.
  • Led the successful implementation of the Employee Center, a centralized portal designed to enhance the employee experience and streamline HR processes, HR Module, BCM Module, and SecOps Module.
  • Implementation of the Agent Chat feature within ServiceNow, revolutionizing real-time communication and collaboration for support teams, and integration with DELL.
  • Experience in implementing and managing a CMDB in ServiceNow, ensuring accurate and up-to-date configuration item records.
  • Led a team in successfully upgrading ServiceNow with new features, resulting in increased efficiency.
  • Implemented ServiceNow security controls and governance measures for diverse clients.
  • Developed and implemented ServiceNow solutions for incident, problem, change, and service catalog management.
  • Customized ServiceNow forms, workflows, and business rules to meet specific business requirements.
  • Proficient in troubleshooting and resolving hardware and software issues in a timely manner.
  • Successfully implemented ServiceNow modules from scratch for multiple projects, ensuring smooth project execution.
  • Gathered and analyzed data in ServiceNow to identify issues and improve operational efficiency.
  • Researched best practices and industry trends related to ServiceNow platform and recommended enhancements where necessary.

ServiceNow Developer

LTIMindtree
Mumbai
04.2018 - 09.2022
  • Company Overview: LTIMindtree, Mumbai, India.
  • Updated documentation related to development activities including technical specifications and design documents.
  • Successfully condensed a 9-month implementation project into a high-quality, 3-month deliverable.
  • Provided technical assistance and training to end users on the use of ServiceNow.
  • Troubleshooted production issues reported by end-users related to ServiceNow components.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.

Education

BACHELOR IN ENGINEERING - COMPUTER SCIENCE

Sinhgad Institute of Technology
Pune, India
05-2017

Skills

  • Certifications: CSA, CAD, CIS–ITSM, CIS–HR, CIS–Discovery, CIS–SIR
  • Technical and functional skills: ServiceNow development, business analysis, problem-solving, analytical thinking
  • Soft skills: strong communication and interpersonal skills, stakeholder collaboration, and cross-functional teamwork
  • Languages: English (fluent), Danish (beginner – reading and writing)

Timeline

ServiceNow Consultant in NETS

LTImindtree
09.2022 - Current

ServiceNow Developer

LTIMindtree
04.2018 - 09.2022

BACHELOR IN ENGINEERING - COMPUTER SCIENCE

Sinhgad Institute of Technology

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DIVYA PAWAN SRIVASTAVA