Dorte Groth
Hellerup
Summary
Innovative, structured, and ambitious Coordination in Sales operation management. Operation specialist with a sharp overview and excellent communication at all levels. Dutiful and open-minded. Precise and head of projects in a busy environment. Problem-solving and analytical. Good humor, empathetic, and social. Creative thinking.
Overview
28
28
years of professional experience
Work History
Sales Operation Manager and Team Coordinator
WorkPoint A/S
08.2022 - Current
- Ensure processes are followed, develop and streamline new processes when needed
- The bridge between the Sales team and the rest of the organization
- Sales support for the Sales team, order handling, Maintaining CRM masterdata, and developing and improving the CRM platform
- Participating in interviews with candidates and coordinating onboarding plans
- Planning events for Partners and Customers and responsible for the working location.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Developed process improvements and offered actionable solutions to correct recurring issues.
Pharma Project and Team Coordinator
Nomeco A/S
10.2020 - 08.2022
- Project manager for the team for implementing new clients/customers to Nomeco pre-whole sales warehouse, communication with clients/customers about the process for the flow
- Person to go-to for issues with our portals, backup for salespeople concerning processes, and administrative matters
- Responsible for updating the intranet
- GxP training mentor.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
- Developed process improvements and offered actionable solutions to correct recurring issues.
Sales Operation and PA
Zylinc A/S
05.2015 - 09.2020
- PA for Sales Director, project and team coordinator, manager SoMe, superuser it-systems, reporting, partner/customer service and contact, event responsible, budget planning and follow-up, order handling and logistics, contract handling
- Sales support and streamlining process
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Self-employed - Retail Business and Webshop
Symbiose
01.2004 - 01.2015
- CEO and responsible for daily work and employees
- Develop webshop and responsible for pricing and daily order handling
- Hiring staff and responsible for resource management
- Communication with suppliers in Europe
- Purchase and negotiate with suppliers
- Customer management both in physical shop and on webshop
- Responsible for budgets and reporting
Sales and Project Coordinator and PA
Spiritech A/S
01.2002 - 01.2003
- Project coordinator, offer and bid management, sales-related tasks for the sales team, customer service, PA, events, and marketing coordination.
- Developed an effective client follow-up system that contributed to increased customer satisfaction and loyalty.
- Achieved consistent on-time project delivery by closely monitoring progress and proactively addressing potential obstacles.
- Overhauled outdated sales materials, resulting in a more professional brand image and increased overall appeal to prospective clients.
- Streamlined project coordination processes for enhanced efficiency and improved customer satisfaction rates.
- Prepared sales presentations for clients showing success and credibility of products.
Sales and Project Coordinator - IT Hotline Support
Synergi Data A/S / Schultz Data A/S
01.1996 - 01.2002
- Streamlined project coordination processes for enhanced efficiency and improved customer satisfaction rates.
- Customer support, resource management and technical support, sales support, customer events, project management, hotline support to customers in SMV business, quotation, order handling, coordination with financial department, and Contact with suppliers.
- Overhauled outdated sales materials, resulting in a more professional brand image and increased overall appeal to prospective clients.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
IMPLEMENTS IPMA PROJECTMANAGER Education - Project Management
Implement Consulting Group
Copenhagen01.2022
Citrix Education Center -
01.2001
Bachelor of Science - Information Technology Project Management
Lyngby Uddannelses Center
Kgs. Lyngby06.1995
Copenhagen Business School - Business Administration
Copenhagen Business School
Copenhagen01.1990
High School Diploma -
Nørre Gymnasium
Copenhagen06.1987
Skills
- Project Management
- Coordination and process optimization
- Structure and streamline processes
- Communication at all levels
- Reporting
- Proofreading and presentation preparation
- Event Coordination
- Customer support
- Training and course development
- General administrative handling
Hobbies
- Cooking and baking
- Yoga
- Walking with my dogs
- Culture and Theater
- Travel
Languages
Danish
Native language
English
Proficient
C2
Norwegian
Advanced
C1
German
Upper intermediate
B2
Swedish
Advanced
C1
Timeline
Sales Operation Manager and Team Coordinator
WorkPoint A/S
08.2022 - Current
Pharma Project and Team Coordinator
Nomeco A/S
10.2020 - 08.2022
Sales Operation and PA
Zylinc A/S
05.2015 - 09.2020
Self-employed - Retail Business and Webshop
Symbiose
01.2004 - 01.2015
Sales and Project Coordinator and PA
Spiritech A/S
01.2002 - 01.2003
Sales and Project Coordinator - IT Hotline Support
Synergi Data A/S / Schultz Data A/S
01.1996 - 01.2002
IMPLEMENTS IPMA PROJECTMANAGER Education - Project Management
Implement Consulting Group
Citrix Education Center -
Bachelor of Science - Information Technology Project Management
Lyngby Uddannelses Center
Copenhagen Business School - Business Administration
Copenhagen Business School
High School Diploma -
Nørre Gymnasium
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