Doyel Sengupta
Aalborg East,Denmark
Summary
Experienced professional with a strong background in procurement, supply chain management, and customer support. Demonstrates expertise in quality control, supplier negotiation, and administration. Proficient in data reporting, documentation, and Microsoft Office applications including Microsoft Dynamics 365. Recognised for customer service excellence, decision making, and a positive attitude. Possesses exceptional organisational skills, attention to detail, empathy and compassion. Committed to delivering outstanding customer service experiences while effectively managing time and resources.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Procurement staff
University of Plymouth
Plymouth
10.2022 - 10.2024
- Worked independently and as part of a team providing administrative support involving supplier listing and negotiation, procurement of laboratory technical equipment and accessories, inventory management, handling and processing of cost invoices related to various departmental purchases as evidenced by co-ordinating with stakeholders within and across departments demonstrating excellent organizational skills
- Demonstrated excellent attention to detail and financial handling skills as evidenced by reconciliation and preparation of financial statements for budgeting and internal administration aligned with the plan, policy, service level, and other regulatory requirements
- Demonstrated excellent knowledge of VAT regulations, strong teamwork, detail-oriented, and operational skills as evidenced by timely processing of various purchase orders using credit cards, standard quotation purchases, developing, and sharing results of expense audits to track and maintain quality standards
Quality Auditor
Amazon Development Centre Pvt Ltd
Bangalore
06.2021 - 09.2022
- Worked independently and as part of a team contributing towards the development and execution of the Quality Management System (QMS) to improve sales and customer support ensuring a better structure and experience for sellers and customers demonstrating strong seller and customer service skills
- Demonstrated excellent administrative skills as evidenced by taking end-to-end ownership of tasks and collaborating with operational partners to provide seller and customer support across international marketplaces such as, North America, India, and Europe
- Demonstrated excellent communication, leadership, and critical thinking skills as evidenced by performing root-cause analysis and identifying areas of improvement for newly hired associates to enhance process efficiency, quality, and customer experience
Senior Seller Support Associate
Amazon Development Centre Pvt Ltd
Bangalore
09.2018 - 05.2021
- Worked independently and as part of the Financial Transaction team as a Senior seller support associate at Amazon
- Demonstrated excellent seller support and customer service skills as evidenced by providing operational support across different international marketplaces to address and resolve seller and customer inquiries related to order processing, delivery time, shipping, cancellation terms and conditions, partner reimbursements, bill of landing for sellers
- Demonstrated excellent administrative skills as evidenced by assisting with the launch of the financial transaction – dispute queue, where customer return disputes are handled to identify the correct disposition grading and address customer complaints
- Demonstrated strong documentation and auditing skills as evidenced by supporting the Credit operations team to identify lost inventory escalation tickets during operational backlogs
- Demonstrated excellent communication, leadership, and mentoring skills as evidenced by upskilling and mentoring newly hired associates by developing training modules and mass communication content as well as identifying associate opportunities to improve operational accuracy scores
Senior Customer Support Executive
Myntra Designs
Bangalore
09.2014 - 08.2018
- Demonstrated excellent communication and customer service skills as evidenced by addressing customer inquiries related to everything from order placement and product questions to payment matters and website guidance via phone, email, and chat
- Demonstrated excellent administrative and time management skills as evidenced by providing correct resolution to customer issues and complaints within estimated timelines ensuring customer satisfaction
- Demonstrated excellent leadership, communication, and mentoring skills as evidenced by working as an auxiliary mentor to assist in the recruitment, hiring, and onboarding of new associates
Education
Bachelor's degree (Honours) - Statistics, Mass Communication, Political science
University of Calcutta
08.2011 - 06.2014
Skills
- Procurement
- Supply chain
- Customer support
- Quality control
- Supplier negotiation
- Administration
- Data reporting
- Documentation
- Microsoft Office
- Microsoft Dynamics 365
- Time-management
Languages
English
Danish
Bengali
Custom
- Traveling
- Cooking
Affiliations
- Traveling
- Cooking
References
References available upon request.
Timeline
Procurement staff
University of Plymouth
10.2022 - 10.2024
Quality Auditor
Amazon Development Centre Pvt Ltd
06.2021 - 09.2022
Senior Seller Support Associate
Amazon Development Centre Pvt Ltd
09.2018 - 05.2021
Senior Customer Support Executive
Myntra Designs
09.2014 - 08.2018
Bachelor's degree (Honours) - Statistics, Mass Communication, Political science
University of Calcutta
08.2011 - 06.2014
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